Senior IT Technical Support Analyst

Artech Information System LLC; Raleigh (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading IT staffing firm located in Raleigh, North Carolina, is seeking a candidate to manage Corporate Security applications, focusing on ongoing support and lifecycle management. The ideal candidate will have extensive experience with systems like AMAG, CCURE, and have strong knowledge of physical access control and video management technologies. Excellent communication skills are required, as the project teams will primarily operate virtually. This role entails overseeing multiple concurrent workstreams and involves vendor management and ITIL practices.

Qualifications

• Experience with lifecycle management and upgrades is essential.
• Ability to multi-task while managing concurrent workstreams is required.

Responsibilities

• Manage Corporate Security applications from an on-going support perspective.
• Oversee lifecycle and change management.
• Execute system and unit test plans in collaboration with business partners.

Skills

AMAG/CCURE/Salient/Passage Point experience

Physical access control and video management systems technology

Active Directory

HR Data integration

Windows server experience

System and Unit Test Plans

ITIL for incident and problem management

Vendor management

Strong communication skills

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Candidate will manage Corporate Security applications from an on-going support perspective as well as lifecycle and change management.

Requirements

• AMAG/CCURE/Salient/Passage Point experience strongly preferred; familiarity with physical access control and video management systems technology a must
• Active Directory, HR Data integration, windows server experience
• Experience with lifecycle management and upgrades
• Ability to write and work with business partners to execute System and Unit Test Plans
• Experience with Service Transitions from Projects to Production
• Experience using ITIL for incident and problem management
• Vendor management experience
• Ability to multi-task as candidate will manage concurrent workstreams
• Strong communication skills as project teams will primarily be virtual

Qualifications

Nice to have

• Experience with GSK IT systems and processes
• Experience with managing GSK GxP validated systems, including writing GxP documentation and managing the project through the documentation process
• Experience with Lean Sigma