Title: System Analyst - L3 US

Artech Information System LLC; Raleigh (NC); On-site; USD 75,000 - 105,000; Full time

Job summary

A leading IT staffing company located in Raleigh, North Carolina is seeking a Senior IT Technical Support Analyst. The successful candidate will manage Corporate Security applications and be responsible for ongoing support, lifecycle, and change management. Key qualifications include AMAG/CCURE/Salient experience, Windows Server familiarity, and strong communication skills. Experience with ITIL and vendor management is essential, along with the ability to multitask across concurrent workstreams.

Qualifications

• Experience with lifecycle management and upgrades.
• Ability to write and work with business partners to execute System and Unit Test Plans.
• Candidate must manage concurrent workstreams.

Responsibilities

• Manage Corporate Security applications from an on-going support perspective.
• Conduct lifecycle and change management for applications.
• Coordinate with business partners and vendors to ensure alignment.

Skills

AMAG/CCURE/Salient/Passage Point experience

Active Directory

Windows Server

ITIL

Strong communication skills

Vendor management experience

Tools

AMAG/CCURE/Salient/Passage Point

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Description

Corporate Security, Senior IT Technical Support Analyst Candidate will manage Corporate Security applications from an on-going support perspective as well as lifecycle and change management.

Requirements

• AMAG/CCURE/Salient/Passage Point experience strongly preferred; familiarity with physical access control and video management systems technology a must
• Active Directory, HR Data integration, windows server experience
• Experience with lifecycle management and upgrades
• Ability to write and work with business partners to execute System and Unit Test Plans
• Experience with Service Transitions from Projects to Production
• Experience using ITIL for incident and problem management
• Vendor management experience.
• Ability to multi-task as candidate will manage concurrent workstream
• Strong communication skills as project teams will primarily be virtual

Nice to have

• Experience with client IT systems and processes
• Experience with managing client GxP validated systems, including writing GxP documentation and managing the project through the documentation process
• Experience with Lean Sigma

Qualifications

• Experience with client IT systems and processes
• Experience with managing client GxP validated systems, including writing GxP documentation and managing the project through the documentation process
• Experience with Lean Sigma