Senior IT Systems & Support Engineer
Halcyon Financial Technology
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Job summary
Halcyon Financial Technology in the Bay Area seeks a Senior IT Systems & Support Engineer for a hybrid role. You will support multiple clients onsite and remotely, handle Microsoft 365, Google Workspace, IAM, and automation initiatives while ensuring strong security controls and reliable operations.
You will lead incident response, cloud networking, and endpoint management, using tools like Intune, CrowdStrike, and PowerShell to optimize troubleshooting and documentation.
Qualifications
- Experience managing Microsoft 365 and Google Workspace environments.
- Strong identity and access management, SSO, MFA, and conditional access.
- Automation development to reduce repetitive provisioning tasks.
- Endpoint management across Windows, macOS, iOS devices.
- Security controls, DLP, and incident remediation experience.
- Cloud networking and VPN, DNS, DHCP, firewall knowledge.
- Ability to lead incident response with runbooks and documentation.
- Proficient with ITSM/RMM tools and automation platforms.
Responsibilities
- Administer Microsoft 365 and Google Workspace, including users and policies.
- Manage identity, SSO, MFA, and secure onboarding/offboarding.
- Build automation to streamline provisioning and troubleshooting.
- Manage cloud-native endpoints and enforce security baselines via Intune.
- Maintain cybersecurity controls and respond to incidents and audits.
- Support cloud networking, VPN, DNS, DHCP, and firewall policies.
- Lead end-to-end changes, upgrades, and migrations with runbooks.
Skills
Education
Tools
Job description
Department: Support Engineer
Employment Type: Full Time
Location: West Coast
Compensation: $100,000 - $130,000 / year
We are hiring a full-time Senior IT Systems & Support Engineer in the Bay Area with an focus on the Palo Alto Area. This hybrid role plays a critical part in supporting multiple clients both onsite and remotely. It requires the ability to handle a wide range of problems with expertise and exceptional judgment while working with end users at the highest levels of their organizations.
We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.
- Administer Microsoft 365 and Google Workspace, including users, licenses, policies, and third-party SaaS integrations
- Resolve complex email, collaboration, and file-sharing issues, using service health and audit data to catch problems before users do
- Manage identity and access across our cloud platforms, including single sign-on, MFA, conditional access, and least-privilege, role-based access
- Own secure onboarding, role changes, and offboarding, and troubleshoot authentication, federation, and app access issues
- Build automation that eliminates repetitive provisioning, reporting, and admin work
- Use approved AI tools to speed up troubleshooting and documentation, and help shape how we govern their use
- Manage cloud-native endpoints from enrollment through retirement
- Deploy applications, configuration and compliance policies, security baselines, and encryption through Intune
- Maintain security controls across cloud, email, endpoints, and SaaS, including data loss prevention, retention, and alerting
- Investigate alerts and incidents, drive remediation, and support vulnerability management, hardening, and audits
- Third-party risk management, cybersecurity policy management, business continuity and governance
- Support the network behind a distributed, cloud-first workforce: DNS, DHCP, VPN, Wi-Fi, firewalls, and secure remote access
- Diagnose connectivity and performance issues between users, devices, and cloud services, and maintain firewall policies and segmentation
- Lead incident response and root cause analysis for major outages and recurring issues
- Plan and deliver changes, upgrades, and migrations end to end, backed by clear runbooks and documentation
- Cloud & Productivity: Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive), Google Workspace
- Identity & Access: Microsoft Entra ID, Conditional Access, Privileged Identity Management (PIM), SSO (SAML, OAuth, SCIM)
- Endpoint Management: Microsoft Intune, Windows Autopilot, Windows 11, macOS, iOS, Windows 365 Cloud PCs, Mosyle
- Security & Compliance: CrowdStrike Falcon, CrowdStrike Guardian, Microsoft Defender for Cloud Apps, Mimecast, Microsoft Purview,
- Automation & AI: Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Google Gemini, PowerShell, Python, Microsoft Graph, Power Automate, REST APIs
- Networking: Cisco Meraki
- IT Operations: ConnectWise RMM and PSA, Automox, IT Glue, Monday.com
- Infrastructure & Backup: Microsoft Azure, CloudAlly
- Collaboration & Business Apps: Slack, Zoom and Zoom Phone, DocuSign, Global Relay, PrinterLogic
- $100,000 - $130,000 + Targeted 30% Bonus Paid Quarterly
- Best-In-Class Benefits: medical, dental, vison, HSA, Dependent Care FSA
- Travel/commuter reimbursement
- 4 weeks PTO and 10 paid holidays
- Paid certifications and exam fees
- Cell phone and internet stipend
- Giving Back: Each quarter, HalcyonFT donates to a tech-focused charity
- Monthly regional team events
- Annual all-expenses-paid, company-wide Holiday Weekend offsite
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