Senior IT Systems & Security Administrator (Hybrid)

Coaction Specialty Insurance; Morristown (NJ); Hybrid; USD 78,000 - 95,000; Full time

Job summary

Coaction Specialty Insurance is seeking an IT Infrastructure Manager for its Morristown, NJ office on a hybrid schedule. You will manage day-to-day IT infrastructure, security operations, network engineering, and vendor relationships while ensuring high service quality.

The ideal candidate has 5+ years in IT infrastructure management, strong skills in Fortinet, AWS/Azure, Microsoft 365, and AD/Exchange, and a proven ability to drive projects to completion.

Qualifications

• Minimum of 5 years of experience in IT Infrastructure Management.
• Deep knowledge of Microsoft Office 365, Active Directory, and Exchange & other software products.
• Deep knowledge of Fortinet networking infrastructure and applications.
• Strong communication skills with the ability to listen well to others and develop effective solutions to meet needs.
• Office environment with extensive sitting, some standing, walking, stooping, reaching and the ability to lift 40 pounds.

Responsibilities

• Serves as a technical support in the overall IT concentrating on more complex technological issues.
• Experienced in Network Engineering and associated administrative functions
• Experienced in Security Operations and SIEM
• Experience with managing 3rd party infrastructure support providers
• Provides first-class technical support by isolating, analyzing technical issues, and resolving those issues
• Performs optimization of operating systems, including the application of Operating System patches and troubleshooting communication devices.
• Offers creative solutions for client issues which meet all previously fixed quality standards; escalates calls within the given time guidelines.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
• Assists with Audit and Compliance throughout the IT Operation
• Manages expectations of end users through regular communications channels and progress reports.
• Adhere to and improve IT support policies and procedures.
• Management of the IT Infrastructure Hardware and Software life cycles
• Provide technical assistance and one-on-one support as required.
• Assess the need and implement performance upgrades to workstations.
• Maintain asset and user management system and improve procedures as necessary.
• Accurately document instances of desktop equipment or component failures, repairs, and installation.
• Develop expertise for troubleshooting all IT Infrastructure platforms

Skills

Communication skills

Project management

Problem solving

Attention to detail

Education

Bachelor's degree in Information Technology

Tools

Microsoft 365

Active Directory

Exchange

Fortinet

AWS

Azure

Splunk

Tenable

Microsoft Defender

Job description

Coaction Specialty Insurance is seeking an IT Infrastructure Manager for its Morristown, NJ office on a hybrid schedule. You will manage day-to-day IT infrastructure, security operations, network engineering, and vendor relationships while ensuring high service quality.

The ideal candidate has 5+ years in IT infrastructure management, strong skills in Fortinet, AWS/Azure, Microsoft 365, and AD/Exchange, and a proven ability to drive projects to completion.