Senior IT Systems Administrator - Retail Tech Support

Akaasa Technologies; New Albany (OH); On-site; USD 95,000 - 125,000; Full time

Job summary

Akaasa Technologies is seeking an experienced IT professional to lead technical initiatives in a fast-paced retail technology environment. The role emphasizes remote support, critical thinking, and strong customer service orientation to collaborate with stakeholders.

The ideal candidate has 10+ years in IT, excels in communication, and can manage time effectively while addressing mobile device management needs, especially Android devices.

Qualifications

• 10+ years of experience in an IT-related field, preferably in a retail technology environment.
• Experience providing technical support to remote users.
• Ability to think critically and react effectively in a high-energy, fast-paced environment.
• Strong verbal, written, and interpersonal communication skills to effectively collaborate with internal and external stakeholders.
• Excellent personal time management skills to prioritize tasks and meet deadlines.
• Demonstrated technical proficiency, analytical skills, and a strong customer service orientation.
• Experience with mobile device management, specifically with Android devices.

Skills

IT leadership

Remote technical support

Critical thinking

Communication skills

Time management

Android device management

Customer service orientation

Analytical skills

Technical proficiency

Job description

Akaasa Technologies is seeking an experienced IT professional to lead technical initiatives in a fast-paced retail technology environment. The role emphasizes remote support, critical thinking, and strong customer service orientation to collaborate with stakeholders.

The ideal candidate has 10+ years in IT, excels in communication, and can manage time effectively while addressing mobile device management needs, especially Android devices.