Senior IT Systems Administrator: macOS & Okta Support

HackerRank Careers; Santa Clara (CA); On-site; USD 135,000 - 148,000; Full time

Job summary

HackerRank is seeking a Senior IT Systems Administrator to provide hands‑on support for the Bay Area office and regional employees, managing macOS endpoints, identity access, and core SaaS apps. This role blends frontline IT support with systems administration, asset lifecycle, security compliance and vendor coordination in a fast‑growing environment.

You will own complex issues, drive improvements, and ensure in‑person presence 5 days a week in Santa Clara, collaborating across Security,

Qualifications

• Five or more years of relevant experience in corporate IT support, systems administration or IT operations.
• Hands-on experience administering macOS endpoints in a corporate environment, with strong experience in Jamf or a comparable MDM platform.
• Experience administering Okta or another enterprise identity provider.
• Experience supporting business applications such as Google Workspace, Microsoft 365, Notion, Linear, Slack and Zoom.
• Experience managing employee onboarding, offboarding, access provisioning and hardware lifecycles.
• Experience working through an IT service‑management or ticketing system against defined service levels.
• Strong troubleshooting and analytical skills, and the ability to manage several competing requests and projects while meeting deadlines.
• Strong written and verbal communication skills, including explaining technical concepts to non‑technical employees.

Responsibilities

• Provide Tier 1 and Tier 2 support for employees across AMER and EMEA, resolving incidents and service requests within agreed service levels.
• Serve as an escalation point for complex endpoint, identity, application and connectivity issues.
• Support employees through Slack, Zoom, email and approved remote‑support tools.
• Identify recurring issues and develop documentation, self‑service resources and long‑term solutions that reduce repeat requests.
• Administer Jamf, Okta, VPN, DLP, Google Workspace, Microsoft 365, Slack, Zoom, Adobe and other approved business applications.
• Manage user accounts, application access, groups, SSO, MFA and related identity‑management workflows.
• Support onboarding, internal transfers and offboarding by ensuring accounts, access and equipment are provisioned or removed accurately and on time.
• Support periodic access reviews and provide evidence for applicable security and audit requirements.
• Own the lifecycle of laptops, mobile devices and other IT assets — procurement, configuration, deployment, maintenance, recovery and secure decommissioning.
• Configure and support macOS devices through Jamf, including enrollment, application deployment, policy management and compliance monitoring.
• Coordinate warranty support, repairs, replacements and hardware recovery with employees and vendors.
• Provide hands‑on technology support for the Bay Area office, including workstations and conference‑room technology.
• Coordinate with vendors and internal partners during office changes, technology upgrades or new workplace setups.
• Partner with the EMEA managed‑service provider on timely support, device delivery and asset recovery.
• Manage hardware and service‑provider relationships, monitoring delivery quality and escalating issues when required.
• Use ticket trends, SLA performance, employee feedback and asset data to identify service and process improvements.
• Identify opportunities to automate repetitive IT workflows — onboarding, offboarding, access provisioning and device management.
• Lead assigned IT projects from requirements gathering through implementation, documentation and adoption.

Skills

IT support

MacOS

Jamf

Okta

Google Workspace

Microsoft 365

SSO/MFA

Onboarding/Offboarding

Ticketing

Vendor management

Tools

Jamf

Okta

VPN

DLP

Google Workspace

Microsoft 365

Slack

Zoom

Adobe

Job description

HackerRank is seeking a Senior IT Systems Administrator to provide hands‑on support for the Bay Area office and regional employees, managing macOS endpoints, identity access, and core SaaS apps. This role blends frontline IT support with systems administration, asset lifecycle, security compliance and vendor coordination in a fast‑growing environment.

You will own complex issues, drive improvements, and ensure in‑person presence 5 days a week in Santa Clara, collaborating across Security,