Senior IT Systems Administrator

Jobtailor; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Boston is seeking an IT support professional to serve as the primary contact for employees via Slack, Teams, Outlook, Jira, Notion, and in-person support.

You will manage a Mac-first environment, including imaging, lifecycle management, onboarding/offboarding with HR, and administration of SaaS tools like Okta, Concur, Microsoft 365, Slack, Zoom, Notion, Jira, and ChatGPT Business. Strong collaboration and documentation skills are essential.

Qualifications

• 3 to 5 years of IT support, systems administration, or IT operations.
• Strong experience supporting Mac environments with some PC exposure.
• Familiarity with identity and access management platforms.
• Experience administering SaaS tools across a distributed workforce.
• Excellent communication skills and a service-oriented mindset.
• Proven ability to operate independently with minimal supervision.

Responsibilities

• Serve as the primary IT support contact for employees via Slack, Teams, Outlook, Jira, Notion, and direct in-person support.
• Support a Mac-first environment including laptop configuration, imaging, wiping, repurposing, shipping, and lifecycle management.
• Partner with HR on onboarding and offboarding workflows including device setup, account provisioning, access removal, and equipment logistics.
• Administer and support core SaaS tools such as Okta, Concur, Microsoft 365, Slack, Zoom, Notion, Jira, and ChatGPT Business.
• Manage user access, permissions, and provisioning across SBRA-managed platforms, in coordination with Global IT.
• Manage external user access for contractors and agency partners across relevant platforms.
• Coordinate with our Global IT team in Japan for escalations, globally managed systems, and security issues.
• Maintain IT documentation including SOPs, asset inventory, tool inventory, and architecture diagrams.
• Manage vendor relationships, including renewals, license optimization, and cost controls.
• Partner with Finance on IT budget management, vendor invoices, and expense reporting.
• Partner with Product & Engineering on process improvements and light automation work.

Skills

IT support

Mac environments

SaaS administration

Vendor management

Documentation

Communication

Independent work

Tools

Okta

Concur

Microsoft 365

Slack

Zoom

Notion

Jira

ChatGPT Business

Job description

Responsibilities

• Serve as the primary IT support contact for all employees via Slack, Teams, Outlook, Jira, Notion, and direct in-person support.
• Support a Mac-first environment including laptop configuration, imaging, wiping, repurposing, shipping, and lifecycle management.
• Partner with HR on onboarding and offboarding workflows including device setup, account provisioning, access removal, and equipment logistics.
• Administer and support core SaaS tools such as Okta, Concur, Microsoft 365, Slack, Zoom, Notion, Jira, and ChatGPT Business.
• Manage user access, permissions, and provisioning across SBRA-managed platforms, in coordination with Global IT.
• Manage external user access for contractors and agency partners across relevant platforms.
• Coordinate with our Global IT team in Japan for escalations, globally managed systems, and security issues.
• Maintain IT documentation including SOPs, asset inventory, tool inventory, and architecture diagrams.
• Manage vendor relationships, including renewals, license optimization, and cost controls.
• Partner with Finance on IT budget management, vendor invoices, and expense reporting.
• Partner with Product & Engineering on process improvements and light automation work.

Requirements

• 3 to 5 years of experience in IT support, systems administration, or IT operations.
• Strong experience supporting Mac environments with some PC exposure.
• Familiarity with identity and access management platforms.
• Experience administering and configuring SaaS tools across a distributed workforce.
• Strong troubleshooting and problem-solving skills across hardware, software, and networking.
• Proven ability to create and maintain clear technical documentation.
• Experience managing vendor relationships and SaaS contracts.
• Experience collaborating with global or remote IT teams.
• Excellent communication skills and a service-oriented approach.
• Proven ability to operate independently with minimal supervision.