IT Systems Administrator (Japanese Bilingual)

Prosum; Santa Clara (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Prosum is seeking a hybrid IT Systems Administrator for a full-time role in Santa Clara. The position requires full bilingual Japanese, with 4 days onsite and 1 day remote.

The role blends end-user support, infrastructure administration, security operations, and site ownership across IT domains. You will collaborate with cross-functional IT teams, act as the primary on-site IT owner, and drive continuous improvement using ITIL and best-in-class tools.

Qualifications

• Experience in end-user support, security operations, and cloud/endpoint management.
• Ability to own site IT operations and drive continuous improvement using ITIL principles.
• Strong communication skills and bilingual Japanese proficiency required.

Responsibilities

• Deliver high-quality IT services aligned with SLAs and business needs.
• Serve as primary IT contact for Santa Clara offices and onsite operations.
• Manage Office 365 suite, Intune, Entra ID, and device provisioning.
• Monitor security controls, respond to incidents, and maintain audit readiness.
• Maintain documentation and promote automation across IT processes.

Skills

M365 Admin

Jamf Pro

Windows 11

SIEM/EDR

Networking basics

Zendesk/ServiceNow/Jira

Scripting - PowerShell/Python

Education

Bachelor's degree in IT/CS

Tools

Zendesk

ServiceNow

Jira

Azure AD

Job description

JOB SUMMARY

Our semiconductor client is seeking a hybrid IT Systems Administer for a full time position. The role requires this individual to be fully bilingual Japanese. In addition, the position is onsite 4 days onsite in Santa Clara and 1 day remote.

The IT Systems Administrator plays a pivotal role in delivering secure, reliable, and high-performing IT services. This hands-on role blends end-user support, infrastructure administration, security operations, and site ownership, ensuring operational excellence across multiple IT domains. You will collaborate with cross-functional IT teams, act as the primary on-site IT owner, and drive continuous improvement using Information Technology Infrastructure Library (ITIL) and best-in-class tools.

• Deliver efficient, high-quality IT services aligned with business needs and SLAs
• Maintain exceptional customer satisfaction through proactive support and clear communication
• Provide Smart Hands support: hardware installs, troubleshooting, testing, and maintenance
• Provide technical assistance to staff, troubleshoot issues, and train employees on IT and security best practices.

JOB SUMMARY

Our semiconductor client is seeking a hybrid IT Systems Administer for a full time position. The role requires this individual to be fully bilingual Japanese. In addition, the position is onsite 4 days onsite in Santa Clara and 1 day remote.

The IT Systems Administrator plays a pivotal role in delivering secure, reliable, and high-performing IT services. This hands-on role blends end-user support, infrastructure administration, security operations, and site ownership, ensuring operational excellence across multiple IT domains. You will collaborate with cross-functional IT teams, act as the primary on-site IT owner, and drive continuous improvement using Information Technology Infrastructure Library (ITIL) and best-in-class tools.

IT Service Delivery & Support

• Deliver efficient, high-quality IT services aligned with business needs and SLAs
• Maintain exceptional customer satisfaction through proactive support and clear communication
• Provide Smart Hands support: hardware installs, troubleshooting, testing, and maintenance
• Provide technical assistance to staff, troubleshoot issues, and train employees on IT and security best practices.

Facilities Oversight

• Serve as the primary IT point of contact for the physical offices
• Assume full ownership of all site-specific IT operations, assets, and performance
• Coordinate with IT teams to ensure seamless site integration and uptime

Cloud & Endpoint Administration

• Administer Office 365 suite (Exchange, Teams, SharePoint, OneDrive)
• Manage Microsoft Intune, Entra ID (Azure AD), Security Center, and Purview
• Deploy and manage Windows devices via Microsoft Autopilot
• Administer Jamf Pro for iOS fleet management, security, and compliance
• Support and optimize iOS and Windows environments for engineering productivity

Security Operations & Incident Response

• Oversee cybersecurity measures including firewalls, intrusion detection, endpoint protection, and patch management.
• Monitor Security Operations Center (SOC) alerts using SIEM and Microsoft Defender
• Perform Tier 1 / Tier 2 incident response: investigate, contain, mitigate, and document security events
• Administer and monitor access control systems, CCTV, alarm systems, and badge management.
• Protect sensitive IP, design data, and semiconductor R&D assets

System & Infrastructure Administration

• Maintain servers, networks, storage, and critical applications
• Ensure high availability, performance, and disaster recovery readiness
• Support engineering tools, EDA software environments, and design workflows

Enterprise Application Management

• Maintain secure internal websites and intranet platforms using modern web technologies
• Manage and maintain 3rd-party applications, ensuring stability, updates, and integration with core systems
• Manage enterprise applications with scalable architecture, multilingual UI support, and secure access controls

IT Service Management (ITSM) & Governance

• Implement and manage ITSM processes (incident, problem, change, request) using tools like Zendesk
• Apply ITIL v4 best practices to streamline service delivery and maturity
• Track KPIs, generate reports, and drive service improvement plans (SIPs)

Documentation & Continuous Improvement

• Maintain comprehensive, up-to-date documentation of systems, configurations, and procedures
• Identify automation opportunities, process gaps, and efficiency gains
• Champion adoption of industry best practices and emerging technologies

REQUIRED SKILLS AND QUALIFICATIONS

Technical Skills

• Microsoft 365 Administration: Intune, Entra ID, Autopilot, Security Center, Purview
• Mobile Device Management (MDM): Jamf Pro administration support
• Operating Systems: Deep expertise in Windows 11 and iOS
• Security Tools: SIEM, EDR (Defender), incident response workflows
• Networking Basics: TCP/IP, VLANs, VPN, Wi-Fi troubleshooting
• ITSM Platforms: Zendesk, ServiceNow, Jira, or similar
• Web & Application Development
  • Proficiency in Pleasanter customization, REST APIs, and workflow automation
  • Secure internal web development (HTML/CSS/JavaScript, .NET, or similar)
  • 3rd-party application integration and lifecycle management
  • Scalable, multilingual enterprise app architecture
• Scripting/Automation (preferred): PowerShell, Bash, Python, or JAMF API

Certifications (preferred)

• Microsoft: MD-102, AZ-104
• CompTIA: Security+ (SY0-701), CySA+ (CS0-003)
• Apple: Jamf Certified Admin or Jamf Certified Expert
• ITIL 4 Foundation

Preferred Qualifications

• Experience supporting EDA tools (Cadence, Synopsys, Mentor) or semiconductor metrology workflows
• Familiarity with zero-trust security models and IP protection
• Background in regulated environments (SOX, NIST, ISO 27001)
• Experience with infrastructure as code (IaC) or configuration management
• Hands-on experience with Pleasanter
• Proven ability to deliver multilingual, user-friendly internal tools for global teams

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 3–5+ years in IT systems administration with a focus on end-user support, security, and cloud/endpoint management
• Hands-on experience in semiconductor, hardware design, or field service-heavy environments (preferred)
• Proven track record in site-level IT ownership and cross-team collaboration