Senior IT Support & Training Specialist

FOX Factory, Inc; Santa Fe Springs (CA); On-site; USD 80,281 - 110,386; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan with employer matching

Job summary

FOX Factory, Inc in Santa Fe Springs, CA is seeking a Sr Information Technology Support Specialist who provides technical support to resolve complex IT issues. The role requires over 4 years of IT experience, focusing on hardware and software systems, along with strong problem-solving skills.

The position offers a competitive compensation range between $80,281.14 - $110,386.85 and various benefits including medical, dental, and a 401k plan with employer matching.

Qualifications

• 4+ years of relevant IT technical experience.
• Experience in software performance tuning, network performance tuning, & database performance tuning.
• Experience in the development of training and testing processes.

Responsibilities

• Provides technical support resolving complex issues.
• Researches and selects system expansions based on workload.
• Establishes service desk procedures.
• Develops training and documentation standards.

Skills

Ability to present technical information

Knowledge of software testing and maintenance

Ability to solve complex problems

Process improvement skills

Education

High School diploma or equivalent

Job description

FOX Factory, Inc in Santa Fe Springs, CA is seeking a Sr Information Technology Support Specialist who provides technical support to resolve complex IT issues. The role requires over 4 years of IT experience, focusing on hardware and software systems, along with strong problem-solving skills.

The position offers a competitive compensation range between $80,281.14 - $110,386.85 and various benefits including medical, dental, and a 401k plan with employer matching.