Senior IT Support Technician - Onsite & Remote

Coastal Computer Consulting; Brunswick (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Company parties

Dental insurance

Free food & snacks

Paid time off

Vision insurance

Job summary

Coastal Computer Consulting LLC in Brunswick, GA is seeking an experienced IT Support Technician to join our growing team.

This is not an entry-level role; candidates must have a minimum of 3 years of hands-on IT support, strong Windows and networking skills, and the ability to work directly with clients and resolve issues promptly. You will provide on-site and remote support, maintain systems, and help keep client environments secure.

Qualifications

• 3+ years of hands-on, professional IT support experience.
• Proficiency with Windows operating systems and business applications.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide hands-on technical support for hardware, software, and network issues.
• Diagnose and troubleshoot desktop, laptop, printer, and peripheral device problems.
• Set up and support network infrastructure including routers, switches, wireless networks, and firewalls.
• Respond to help desk tickets and client service requests in a timely and professional manner.
• Provide both remote support and onsite support at client locations.
• Document technical issues, resolutions, and IT procedures.
• Communicate technical issues clearly to both technical and non-technical users.
• Hit monthly goals with integrity, not shortcuts.

Skills

Client support

Troubleshooting

Communication

Tools

Windows OS

Networking

VPNs

Job description

Coastal Computer Consulting LLC in Brunswick, GA is seeking an experienced IT Support Technician to join our growing team.

This is not an entry-level role; candidates must have a minimum of 3 years of hands-on IT support, strong Windows and networking skills, and the ability to work directly with clients and resolve issues promptly. You will provide on-site and remote support, maintain systems, and help keep client environments secure.