Senior IT Support Technician - Microsoft 365 Expert

StratasCorp Technologies; Hampton (VA); Presencial; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

StratasCorp Technologies in Hampton, VA is seeking a customer-focused Tier II Support Technician to provide first-line support for Microsoft 365, Windows 10/11, and Azure AD/Entra ID. You will triage incidents, fulfill service requests, and deliver a friendly, efficient experience to end users.

The role covers end-user support for Outlook/Exchange Online, Teams, SharePoint Online, and Intune-managed devices, with escalation to Tier III when needed.

Formación

• 3-5 years in an IT support/help desk role or equivalent practical experience.

Responsabilidades

• Frontline Incident Response and ticket logging in ITSM.
• Initial triage, categorize/severity scoring, first contact resolution.
• Provide end-user support for Microsoft 365 apps and Windows 10/11.
• Assist with Azure AD/Entra ID tasks (password resets, MFA prompts).
• Support Intune-managed devices and device enrollment workflows.
• Escalate complex issues per SLAs and collaborate with sysadmin/security teams.

Conocimientos

Microsoft 365 apps

Windows 10/11 troubleshooting

Azure AD/Entra ID basics

DNS/DHCP basics

Intune/Endpoint Manager

SCCM/ConfigMgr basics

ITSM / ticketing

Customer service

Communication

Documentation

Educación

Bachelor's degree

Master's degree

PhD

Herramientas

Exchange Online Admin Center

Teams admin center

PowerShell scripting

ITSM platforms

Remote support tools

Descripción del empleo

StratasCorp Technologies in Hampton, VA is seeking a customer-focused Tier II Support Technician to provide first-line support for Microsoft 365, Windows 10/11, and Azure AD/Entra ID. You will triage incidents, fulfill service requests, and deliver a friendly, efficient experience to end users.

The role covers end-user support for Outlook/Exchange Online, Teams, SharePoint Online, and Intune-managed devices, with escalation to Tier III when needed.