IT Support Specialist II: 365, Endpoints & Security Expert

TriNet Group; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

TriNet Group is seeking an IT Support Specialist II to provide Tier 1 and Tier 2 support for employees, managing devices, applications, accounts, and connectivity. The role involves troubleshooting, administering Microsoft 365 and access controls, and supporting endpoint security throughout the lifecycle.

The position focuses on incident ownership, collaboration with vendors, and maintaining documentation while contributing to security and recovery activities.

Qualifications

• Bachelor's degree in information technology or a related field; 3+ years IT support experience preferred.
• Experience supporting Microsoft 365, Windows, iOS, Active Directory, Microsoft Entra ID, and Microsoft Intune in a business environment.
• Knowledge of networking and endpoint technologies (TCP/IP, DNS, DHCP, VPN, wireless).

Responsibilities

• Provide Tier 1 and Tier 2 IT support for hardware, applications, authentication, VPN, wireless, and network connectivity issues.
• Configure, deploy, secure, patch, and support Windows and iOS devices and approved applications.
• Administer user accounts, Microsoft 365, security groups, licenses, MFA, and RBAC; support onboarding/offboarding.
• Maintain technical documentation and asset records; monitor endpoint health and security tools.

Skills

Troubleshooting

Customer service

Communication

Independent problem solving

Education

Bachelor degree in Information Technology or related field

Tools

Microsoft 365

Active Directory

Microsoft Entra ID

Microsoft Intune

Endpoint management

VPN

TCP/IP

Job description

TriNet Group is seeking an IT Support Specialist II to provide Tier 1 and Tier 2 support for employees, managing devices, applications, accounts, and connectivity. The role involves troubleshooting, administering Microsoft 365 and access controls, and supporting endpoint security throughout the lifecycle.

The position focuses on incident ownership, collaboration with vendors, and maintaining documentation while contributing to security and recovery activities.