Senior IT Support Technician - Level 2 & Exec Onboarding

Jobtailor; California (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Neumo is seeking an IT Support Specialist to resolve Level 1–2 tickets across all business units, assist with imaging and onboarding, and provide white-glove support for executives. You will manage ServiceNow tickets, maintain asset records, and coordinate with IT teams to keep services running smoothly.

The role emphasizes strong communication, independent work, and the ability to handle multiple priorities, with on-call rotation and deployment of devices, printers, and remote worker bundles.

Qualifications

• Bachelor’s or Associate degree in Computer Technology or 2+ years of related experience.
• CompTIA A+ or Network+ certification required.
• Imaging, installing, and troubleshooting Windows 10/11 and macOS.
• Microsoft 365 administration and troubleshooting experience.
• Experience with enterprise ticketing systems; ServiceNow preferred.
• Using logs and Event Viewer to troubleshoot issues.
• Deploying network printers.
• Excellent written and verbal communication and customer service.
• Ability to work independently and manage multiple priorities.
• Knowledge of Active Directory, DNS, DHCP, SMTP, SSL VPN, and network services.

Responsibilities

• Resolve Level 1 and 2 support tickets in ServiceNow for users across Neumo units.
• Provide backup support for the Shared Services team.
• Image, install, and troubleshoot Windows 10/11 and Mac devices.
• Onboard and support executives with white-glove service.
• Maintain asset records in ServiceNow throughout device lifecycle.
• Administer directory users and groups in Active Directory and Entra ID.
• Investigate and document recurring issues; propose fixes.
• Collaborate with IT leadership to refine ticket workflows.
• Participate in on-call rotation and cross-functional huddles.
• Support end-user training as required.

Skills

ServiceNow

Windows troubleshooting

Mac troubleshooting

Microsoft 365 administration

Active Directory

Customer service

Event Viewer

Printer deployment

On-call rotation

Ticketing system experience

Education

Bachelor's or Associate degree in Computer Technology or related field

2+ years of equivalent work experience

Tools

ServiceNow

Event Viewer

Intune

JumpCloud

Entra ID

Job description

Neumo is seeking an IT Support Specialist to resolve Level 1–2 tickets across all business units, assist with imaging and onboarding, and provide white-glove support for executives. You will manage ServiceNow tickets, maintain asset records, and coordinate with IT teams to keep services running smoothly.

The role emphasizes strong communication, independent work, and the ability to handle multiple priorities, with on-call rotation and deployment of devices, printers, and remote worker bundles.