Senior IT Support & Systems Engineer (Onsite)

McKay Brothers; Oakland (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

medical, dental & vision benefits

401(k) plan with company match

paid vacation

life insurance

AD&D

commuter benefits

Job summary

McKay Brothers is seeking a Senior Technical Support professional for our Oakland, CA headquarters. This full-time on-site role reports to the IT/Facilities Manager and covers desktop support, software administration, AI tooling, and hardware deployment.

Ideal candidates have a 4-year degree or 6+ years of relevant experience, with familiarity across Windows, MacOS, Android, and Linux, plus cloud and scripting capabilities. Proficiency with Jira and customer-focused tech support is expected.

Qualifications

• 4-year degree and/or 6+ years experience.
• Experience across hardware, OS, Cloud, AI preferred.
• Prior experience in desktop support and/or Microsoft certification.
• Experience with Windows, MacOS, Android, and Linux (limited).

Responsibilities

• Senior Technical support for staff desktop and technology needs.
• Responding to staff requests for support and delegating as necessary.
• Enterprise Software Admin - Research and Configure Settings for productivity software.
• Using AI tools such as Claude, ChatGPT, and Gemini including API calls in administrative tasks and scripting.
• Installing new hardware components for desktops.
• Installing operating systems and software on desktops.
• Setting up network connections to desktops.
• Maintaining support documentation and training.
• Training, debugging, and support use of productivity software inc. Cloud-based apps.
• Track efforts through Jira ticketing system from creation to closure.
• Remote field operations support.
• Facilities management including moves, desks, chairs, power, etc.
• Physical demands including bending, squatting and lifting up to 50 pounds.
• probationary period applies.

Job description

McKay Brothers is seeking a Senior Technical Support professional for our Oakland, CA headquarters. This full-time on-site role reports to the IT/Facilities Manager and covers desktop support, software administration, AI tooling, and hardware deployment.

Ideal candidates have a 4-year degree or 6+ years of relevant experience, with familiarity across Windows, MacOS, Android, and Linux, plus cloud and scripting capabilities. Proficiency with Jira and customer-focused tech support is expected.