Onsite IT Technician II: Apple/Windows/Linux Support

Maxonic Inc.; Fremont (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Maxonic is seeking an Information Technology Technician 2 to join our onsite team in Fremont, CA. The role focuses on supporting Apple, Linux, and Windows environments, managing mobile devices, and handling a broad range of IT technologies.

Ideal candidates have 2–3 years in corporate IT help desk roles, experience with AD/GP, Office 365, and Atlassian tools, plus strong communication skills. Onsite work with on-call rotation is required.

Qualifications

• 2-3 years in a corporate IT help desk/service desk role.
• Experience with Mac and Windows management in enterprise environments (AD, GPO).
• Experience with Office 365 and Atlassian Suite (JIRA Service Desk, JIRA Software, Confluence).
• Experience using remote support tools (Team Viewer, RDP).
• Knowledge of ITIL, documentation, change management, and ticket prioritization.

Responsibilities

• Support Apple, Linux and Windows environments.
• Support mobile computing environments.
• Handle a wide range of technologies including printers, VoIP, copiers, AV systems, robotics devices, handheld scanners, and open source software.
• Assist in managing the Service Desk ticket queues and prioritize responses.
• Collaborate with IT groups and Engineering to support initiatives.
• Provide training and guidance to staff on IT applications and services.
• Develop and maintain documentation for IT apps and services.
• Tier-2 escalation for IT supported applications and services.

Skills

Customer-focused

Strong communication

On-call rotation

Team collaboration

Tools

MS 365

SharePoint

OneDrive

Teams

Outlook

Job description

Maxonic is seeking an Information Technology Technician 2 to join our onsite team in Fremont, CA. The role focuses on supporting Apple, Linux, and Windows environments, managing mobile devices, and handling a broad range of IT technologies.

Ideal candidates have 2–3 years in corporate IT help desk roles, experience with AD/GP, Office 365, and Atlassian tools, plus strong communication skills. Onsite work with on-call rotation is required.