IT Help Desk Technician III – Clinical Support

University of Rochester; City of Rochester (NY); On-site; USD 35,000 - 49,000; Full time

Job summary

The University of Rochester seeks an IT Help Desk Technician to support clinical and office users, document needs, and resolve issues to keep computer systems running smoothly.

The role requires strong customer service skills and proficiency with Windows, Mac, and Linux, as well as experience with video conferencing and clinical software. A high school diploma and 3 years of related experience are required; an Associate’s degree is preferred.

Qualifications

• High School diploma or equivalent; 3 years related experience preferred
• Associate's degree in related field preferred
• A+ training or IT Certification preferred

Responsibilities

• Provides help desk call support to clinical and office area customers, handles phone calls, documents needs, and resolves issues to keep systems healthy.
• Supports Mac, Windows and Linux hardware and software; updates operating systems and Microsoft Office; troubleshoots and repairs for Neurology and Neurosurgery departments.
• Assists with video conferencing and virtual meeting tools (Zoom, MS Teams); supports department website and digital signage; performs other duties as assigned.

Job description

The University of Rochester seeks an IT Help Desk Technician to support clinical and office users, document needs, and resolve issues to keep computer systems running smoothly.

The role requires strong customer service skills and proficiency with Windows, Mac, and Linux, as well as experience with video conferencing and clinical software. A high school diploma and 3 years of related experience are required; an Associate’s degree is preferred.