Senior IT Support Lead: Complex Issues & Projects

Sierra Space Corporation; Centennial (CO); On-site; USD 54,000 - 73,000; Full time

Benefits offered by this job

medical

dental

vision plans

401(k) with 150% match up to 6%

life insurance

3 weeks paid time off

and more

Job summary

Sierra Space Corporation is seeking an IT Support Technician III/V to deliver advanced technical support across hardware, software, and network domains. You will lead support teams, manage projects, and ensure smooth IT operations for a fast-paced organization in Centennial.

Candidates should have 2+ years of experience, strong communication, and a track record in problem solving. The role emphasizes ITSM practices, remote support familiarity, and executive-level support abilities.

Qualifications

• 2+ years of related experience.
• Advanced technical training in computer systems, networking, and troubleshooting.
• Advanced technical training in MDM, iOS, Linux, A/V, and executive support.

Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Lead and mentor technical support teams and manage projects.
• Diagnose and resolve complex technical problems related to computer systems and connectivity.
• Document support requests, resolutions, and maintain accurate records.
• Escalate highly complex issues and stay current with technology trends.

Skills

Customer service

Problem solving

Leadership

Project management

Technical support

Education

Certifications: CompTIA A+

Certifications: CompTIA Network+

Microsoft Certified: Azure Administrator Associate

Tools

MDM

iOS

Linux

A/V systems

Job description

Sierra Space Corporation is seeking an IT Support Technician III/V to deliver advanced technical support across hardware, software, and network domains. You will lead support teams, manage projects, and ensure smooth IT operations for a fast-paced organization in Centennial.

Candidates should have 2+ years of experience, strong communication, and a track record in problem solving. The role emphasizes ITSM practices, remote support familiarity, and executive-level support abilities.