Senior IT Support Specialist — Help Desk Leader

CGS Federal (Contact Government Services); Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision

Life Insurance

401k

Flexible Spending Account (FSA)

Job summary

CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to provide Level 1 & 2 support for EOUSA, including desktop and server tasks, user account management, and conference-room setups. The role requires ITIL knowledge, security clearance considerations, and strong communication across executive staff.

CGS emphasizes growth and collaborative government innovation. Join a mission-driven team offering training opportunities, flexible benefits, and a commitment to excellence

Qualifications

• ITIL Foundations certification.
• Change Management experience.
• Active DOD clearance of Level 6 Public Trust or above.

Responsibilities

• Provide Level 1 & 2 Help Desk support for EOUSA.
• Perform backup/restoration admin/tasks and file server support.
• Maintain user accounts and mailbox administration; assist with software/hardware installation.
• Submit weekly status reports and create incident work-log entries.
• Set up and support conference and training rooms including A/V systems.

Job description

CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to provide Level 1 & 2 support for EOUSA, including desktop and server tasks, user account management, and conference-room setups. The role requires ITIL knowledge, security clearance considerations, and strong communication across executive staff.

CGS emphasizes growth and collaborative government innovation. Join a mission-driven team offering training opportunities, flexible benefits, and a commitment to excellence