Senior Help Desk Technician II — ITIL & End-User Support
CGS Federal (Contact Government Services)
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Benefits offered by this job
Job summary
CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to deliver Level 1 and 2 support for EOUSA end users, including senior management, attorneys, staff, and contractors. The role emphasizes incident handling, account provisioning, and hardware/software installation within a government office environment.
The position requires ITIL-driven processes, strong documentation, and collaboration with a cross-functional team in the EOUSA office.
Qualifications
- Experience with backup/restoration admin or support.
- Experience in file server support.
- Experience provisioning and administering user accounts/mailboxes.
- Knowledge of software/hardware installation processes.
- Experience with handheld devices and remote user setup/troubleshooting.
- Experience supporting online meeting platforms (Adobe Connect).
- Ability to create procedural documentation and reports.
- Familiarity with ITIL-based incident logging and ticketing.
Skills
Education
Tools
Job description
CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to deliver Level 1 and 2 support for EOUSA end users, including senior management, attorneys, staff, and contractors. The role emphasizes incident handling, account provisioning, and hardware/software installation within a government office environment.
The position requires ITIL-driven processes, strong documentation, and collaboration with a cross-functional team in the EOUSA office.
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