Senior Help Desk Technician — Government IT Support

CGS Federal (Contact Government Services); Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (FSA)

Paid Time Off

Job summary

CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to support Level 1 and 2 Help Desk (PC Assist) for EOUSA. You will assist senior management, attorneys, staff, contractors, and systems in a government office environment.

Based in Dallas, this full-time role emphasizes ITIL-based ticketing, proactive reporting, and training end users, with opportunities for professional growth within CGS.

Qualifications

• Experience setting up Adobe Connect or similar online meeting centers.
• ITIL Foundations certification is preferred.
• Knowledge of change management and orderly IT processes.

Skills

Backup/Restoration

File Server support

User Account/Mailbox admin

Software/Hardware installation

Remote user support

End-user training

ITIL processes

Report & analytics

Conference room setup

Adobe Connect setup

Education

ITIL Foundations certification

Active DOD clearance (Level 6 Public Trust or above)

Job description

CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to support Level 1 and 2 Help Desk (PC Assist) for EOUSA. You will assist senior management, attorneys, staff, contractors, and systems in a government office environment.

Based in Dallas, this full-time role emphasizes ITIL-based ticketing, proactive reporting, and training end users, with opportunities for professional growth within CGS.