Senior IT Support Specialist: Hardware & Tech SME

RRD; Kansas City (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Life insurance

Disability insurance

Parental leave

Adoption assistance

Tuition assistance

Employer discounts

Job summary

RRD is seeking a Sr. IT Support Specialist in Kansas City, MO to install, maintain, and repair client computer equipment including desktops, laptops, printers, and peripherals. The role requires strong troubleshooting, stock management, and user support across a fast-paced IT environment.

Responsibilities include system maintenance, escalation when needed, and acting as an SME for key technologies. Shift is M-F, 7:00am to 4:00pm, with comprehensive benefits described by HR.

Qualifications

• 2+ years of corporate Help Desk/Hardware experience
• Bachelor’s Degree or equivalent work experience
• Certifications: A+, HP
• Understanding of PC components and interfaces
• 2 years PC repair/assembly experience
• Ability to install/test new PC systems
• Strong hardware troubleshooting skills
• Knowledge of networks; N+ preferred
• Strong written and verbal communication skills
• Ability to work with minimal supervision and meet deadlines

Responsibilities

• Install, modify, maintain, troubleshoot and repair client computer equipment (desktops, laptops, printers, monitors, peripherals).
• Perform daily, weekly, monthly system maintenance using necessary equipment and software.
• Maintain stock and inventory records of PCs, printers, peripherals, and parts.
• Troubleshoot, diagnose and repair computer equipment; identify failing parts.
• Ensure equipment is optimized for performance; escalate issues when needed.
• Interface between users and outside support for hardware/software maintenance.
• Provide timely user support via in-person or phone.
• Install and upgrade hardware and software as needed.
• Lead or participate in special IT projects.
• Receive and manage computer equipment; act as SME on technologies.

Skills

Communication skills

Time management

Interpersonal skills

Decision making

Education

Bachelor’s degree or equivalent

Tools

A+ certification

HP certification

Job description

RRD is seeking a Sr. IT Support Specialist in Kansas City, MO to install, maintain, and repair client computer equipment including desktops, laptops, printers, and peripherals. The role requires strong troubleshooting, stock management, and user support across a fast-paced IT environment.

Responsibilities include system maintenance, escalation when needed, and acting as an SME for key technologies. Shift is M-F, 7:00am to 4:00pm, with comprehensive benefits described by HR.