On-Site IT Field Technician - Hands-On Deployments & Support

Menlo

Kansas City (MO)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Job summary

Menlo in Kansas City, MO is seeking an IT Field Technician responsible for on-site deployment of computer hardware, peripherals, and devices. You will troubleshoot problems, advise on actions, and respond to user requests promptly while maintaining customers' hardware and software.

The role requires frequent local travel across assigned regions, lifting up to 50 pounds, valid driver's license, and strong customer service.

Qualifications

High school diploma or equivalent required.
2+ years of related experience.
1+ year of experience in field service.

Responsibilities

Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, and software.
Respond to service requests timely, keep customer fully updated, and document service calls with details and parts used.
Diagnose and troubleshoot malfunction of computer or network devices at client sites and relate to user error, faulty hardware, or software/server/network issues.
Analyze service request data for trends and recommend process improvements for ticketing system.
Document all pertinent user information, including name, department, contact info, problem details, computer name, and resolution.
Attend team Level 10 meetings and monthly admin meetings.
Use documentation and resources to resolve issues on initial contact.
Build rapport with customers and escalate issues as needed.
Monitor compliance with customer service level agreements.
Ship and receive broken devices for repair.
Perform other duties as assigned.