Senior IT Support Specialist - Government Contract

Gointellects Inc.; Washington (District of Columbia); On-site; USD 65,000 - 95,000; Full time

Job summary

Gointellects Inc. seeks a Customer Support Senior for a long-term government contract based in Washington, DC.

The role provides technical assistance to computer system users and requires strong communication and teamwork in a collaborative environment. The candidate will diagnose and resolve issues across hardware and software, document problems, and coordinate upgrades while ensuring timely support for end users in a federal setting.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• 11-15 years of experience in technical support or related field.
• Experience supporting government or large enterprise environments preferred.

Responsibilities

• Provide technical assistance to computer system users on a variety of issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, emails, and requests for technical support.
• Document, track, and monitor problems to ensure timely resolution.
• Explain basic concepts and procedures to users.

Skills

Strong communication skills

Teamwork

Education

Bachelor's degree in IT or related field

Job description

Gointellects Inc. seeks a Customer Support Senior for a long-term government contract based in Washington, DC.

The role provides technical assistance to computer system users and requires strong communication and teamwork in a collaborative environment. The candidate will diagnose and resolve issues across hardware and software, document problems, and coordinate upgrades while ensuring timely support for end users in a federal setting.