Senior IT Support Specialist - Enterprise & MSP Focus

The Boldt Company; Appleton, Northern (WI, KY); Hybrid; USD 60,000 - 74,000; Full time

Benefits offered by this job

Employee Owned

ESOP

Comprehensive benefits package

Job summary

Boldt is seeking a Senior IT Support Analyst to provide advanced support for Microsoft 365, Windows, end-user devices, and enterprise technologies across the organization. You’ll be a trusted resource to employees, solving complex technical challenges in a fast-paced environment.

This role emphasizes customer service, collaboration, and continuous improvement, with ESOP and a comprehensive benefits package. You’ll gain exposure to diverse projects and grow within our employee-owned culture.

Qualifications

• 5+ years of progressive IT support experience in enterprise, help desk, service desk, or MSP environments.
• Advanced troubleshooting experience supporting Windows operating systems, Microsoft 365, Active Directory, hardware, software, and end-user computing environments.
• Experience serving as a Level 2/Level 3 escalation resource and managing support requests through resolution.
• Strong background supporting laptops, desktops, mobile devices, printers, scanners, conferencing technology, and other enterprise hardware.
• Exceptional customer service, communication, documentation, and relationship-building skills with the ability to support users at all levels of the organization.

Responsibilities

• Provide advanced support for Microsoft 365 applications, Windows environments, end-user devices, and enterprise technologies.
• Serve as a trusted resource to employees across the organization, solving complex technical challenges.
• Manage tickets from intake through resolution, ensuring timely and effective service delivery.
• Collaborate across Help Desk, Infrastructure, Security, and business teams to improve processes and efficiencies.

Skills

Windows support

Microsoft 365

Active Directory

End-user devices

MSP experience

Education

Associate degree in IT or related field

Tools

Intune

Azure AD

PowerShell

Job description

Boldt is seeking a Senior IT Support Analyst to provide advanced support for Microsoft 365, Windows, end-user devices, and enterprise technologies across the organization. You’ll be a trusted resource to employees, solving complex technical challenges in a fast-paced environment.

This role emphasizes customer service, collaboration, and continuous improvement, with ESOP and a comprehensive benefits package. You’ll gain exposure to diverse projects and grow within our employee-owned culture.