Desktop Support Specialist

Atlas Search; New York (NY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Atlas Search is seeking a Desktop Support Analyst to provide hands-on hardware and software support to end users both in person and remotely in New York. You will manage accounts, fix issues, and help keep trading and developer workstations running smoothly.

The role covers Windows 10/11, Microsoft 365, AD administration, patching, remote access, and asset tracking. A collaborative, service-minded approach is essential, with strong communication and problem-solving skills.

Qualifications

• 1-3 years in desktop support, help desk, or IT operations.
• Hands-on Active Directory experience.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Familiarity with PowerShell and endpoint management/patching tools (KACE, SCCM, Intune).
• Basic networking and security awareness.

Responsibilities

• Manage Active Directory accounts, groups, permissions, and MFA enrollment.
• Troubleshoot Windows, Microsoft 365, Teams, and Outlook.
• Handle workstation patching, remote access (RDP/VPN), and backup/restore requests.
• Build and support specialized trading and developer workstations.
• Deploy and decommission hardware, and track assets and licenses.
• Own and resolve service desk tickets, with clear documentation.

Skills

Active Directory

Windows 10/11

Microsoft 365

PowerShell

Endpoint management

Networking basics

Security awareness

Discretion & service-minded attitude

Tools

KACE

SCCM

Intune

Job description

A financial services firm is hiring a Desktop Support Analyst to provide hands‑on hardware and software support to end users, in person and remotely.

What You'll Do

• Manage Active Directory accounts, groups, permissions, and MFA enrollment
• Troubleshoot Windows, Microsoft 365, Teams, and Outlook
• Handle workstation patching, remote access (RDP/VPN), and backup/restore requests
• Build and support specialized trading and developer workstations
• Deploy and decommission hardware, and track assets and licenses
• Own and resolve service desk tickets, with clear documentation

What You Bring

• 1-3 years in desktop support, help desk, or IT operations
• Hands‑on Active Directory experience
• Strong knowledge of Windows 10/11 and Microsoft 365
• Familiarity with PowerShell and endpoint management/patching tools (KACE, SCCM, Intune)
• Basic networking and security awareness
• Financial services or Bloomberg support experience a plus
• Discretion, strong follow‑through, and a service‑minded attitude