Senior IT Support Specialist | Cross-Platform Expert

Equativ; Paris (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Equativ is seeking an experienced IT Support Specialist to join our IT team. You will handle end-user support, troubleshoot hardware/software/network issues, and manage helpdesk tickets in a fast-paced environment.

You will work with Google Workspace, Okta, Office 365, MDM, and EDR, and provide documentation and end-user training while collaborating with other departments to ensure smooth IT services.

Qualifications

• Minimum 5 years of hands-on IT support experience in a fast-paced environment.
• Strong customer service mindset with ability to investigate and resolve issues quickly.
• Fluent in English and French with clear communication skills.

Responsibilities

• Provide technical assistance to end-users for hardware, software, and network issues.
• Manage helpdesk tickets, prioritize, and deliver timely solutions.
• Troubleshoot Windows, macOS, and Linux and common applications (Office 365, Slack).
• Install and configure hardware/software and assist with updates/upgrades.
• Manage user accounts and access rights in IT systems.
• Set up new workstations and ensure users have necessary tools and access.
• Document configurations, procedures, and troubleshooting steps for internal use.
• Create user guides and help documents for common IT issues.
• Generate periodic system/tickets status reports and coordinate with senior IT staff.
• Provide basic end-user training and cyber-security awareness.

Skills

Customer service

Troubleshooting

Documentation

Teamwork

English fluency

French fluency

Tools

Google Workspace

Okta

Office 365

MDM (Intune)

EDR

Slack

Job description

Equativ is seeking an experienced IT Support Specialist to join our IT team. You will handle end-user support, troubleshoot hardware/software/network issues, and manage helpdesk tickets in a fast-paced environment.

You will work with Google Workspace, Okta, Office 365, MDM, and EDR, and provide documentation and end-user training while collaborating with other departments to ensure smooth IT services.