Senior IT Support & School Systems Administrator

Abilities-First,-Inc; Town of New Windsor (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Abilities First, Inc. seeks a Senior IT Support Administrator to deliver first-line IT support for students, educators, therapists, and administrators at school sites across NY. The role includes planning IT projects, troubleshooting hardware/software, and communicating IT updates to staff.

You will travel to locations in Dutchess and Orange Counties, assist with training during onboarding and program activities, and help maintain asset accountability across the agency’s IT environment.

Qualifications

• Bachelor’s degree required; equivalency considered.
• 5+ years IT experience deploying, configuring, troubleshooting and maintaining computers, printers, and mobile devices in an enterprise environment.
• Knowledge of Windows, Microsoft 365, networking fundamentals, and endpoint management technologies.
• Ability to diagnose and resolve hardware, software, connectivity and end-user issues.
• Ability to communicate technical information to non-technical users and train staff.
• Strong documentation and organizational skills for IT assets and projects.

Responsibilities

• Provide first-line hardware, software, and network support for school locations.
• Prioritize support needs and escalate issues when needed.
• Create and maintain documentation in designated IT systems.
• Communicate effectively with IT team, staff, and end users.
• Identify opportunities for IT innovations and assist with planning and implementation.
• Maintain accountability for IT equipment, software, and services at school locations.
• Support adoption of mobile device management (MDM) across locations.
• Travel to various Abilities First locations as required.

Skills

IT support experience

Communication with non-technical users

Documentation

Organization

Training others

Education

Bachelor's degree in Information Technology / Computer Science / Information Systems

Tools

Windows OS

Microsoft 365

Networking fundamentals

MDM technologies

Job description

Abilities First, Inc. seeks a Senior IT Support Administrator to deliver first-line IT support for students, educators, therapists, and administrators at school sites across NY. The role includes planning IT projects, troubleshooting hardware/software, and communicating IT updates to staff.

You will travel to locations in Dutchess and Orange Counties, assist with training during onboarding and program activities, and help maintain asset accountability across the agency’s IT environment.