Senior IT Support Admin - Education Tech Lead

Abilities First, Inc.; Town of New Windsor (NY); On-site; USD 73,000 - 80,000; Full time

Job summary

Abilities First, Inc. in New Windsor, NY, is seeking a Senior IT Support Administrator to provide first-line IT support for school locations and help plan IT projects. The role requires travel to sites in Dutchess and Orange Counties and support for staff, educators, and students with technology needs.

You will maintain asset accountability, assist with training, and promote technology adoption, focusing on reliable hardware, software, and network support in an educational setting.

Qualifications

• Bachelor’s degree in IT or related field required; equivalent experience may be considered.
• Five+ years IT experience deploying, configuring, troubleshooting, and maintaining computers, printers, mobile devices, and basic network components.
• Working knowledge of Windows, Microsoft 365, networking fundamentals, and enterprise endpoint management.
• Ability to diagnose and resolve hardware, software, connectivity, and end-user issues.
• Effective communication of technical information to non-technical users and ability to train staff.
• Strong organizational skills with documentation and project coordination.
• Experience in educational or human services environments preferred.
• Must possess NYS driver’s license acceptable to insurer.

Responsibilities

• Provide first-line hardware, software, and network support for school locations.
• Prioritize support needs, diagnose, resolve, and escalate issues as needed.
• Create and maintain documentation using IT systems.
• Communicate with IT team, staff, and end users through appropriate channels.
• Identify opportunities for IT innovation and assist planning.
• Maintain accountability for IT equipment and services at school locations.
• Support adoption of mobile device management across locations.
• Assess needs and recommend tools to support staff and clients.
• Maintain required training and certifications and pursue further training.
• Follow agency policies and ensure safety.

Skills

IT experience

Windows proficiency

Microsoft 365

Networking fundamentals

Documentation

End-user support

Training ability

Project coordination

Education

Bachelor’s degree in IT/CS/IS or related field

Tools

MDM technologies

Job description

Abilities First, Inc. in New Windsor, NY, is seeking a Senior IT Support Administrator to provide first-line IT support for school locations and help plan IT projects. The role requires travel to sites in Dutchess and Orange Counties and support for staff, educators, and students with technology needs.

You will maintain asset accountability, assist with training, and promote technology adoption, focusing on reliable hardware, software, and network support in an educational setting.