Senior IT Support Lead - Automation & Secure Access

Atom Computing

Boulder (CO)

On-site

USD 80,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Unlimited PTO

401K Matching

Disability Insurance

FSA

Dependent Care Benefits

Life Insurance

Daily Snacks & Lunch

Job summary

Atom Computing seeks a Senior IT Support Lead to serve as the IT backbone in its Boulder, CO office and support nationwide. Lead end-user provisioning, playbooks, and scalable workflows for MacOS, Windows, and Ubuntu.

Partner with IT Director, Security, and DevOps to ensure secure, reliable access for engineers and researchers. You will own the helpdesk queue, drive SLA adherence, and build self-service resources, while managing hardware, software, networking, and SaaS access issues in a

Qualifications

Bachelor's in Computer Science, Information Technology, or a related field.

Responsibilities

Onboarding and offboarding of employees, including hardware selection, configuration, purchasing, access control, and inventory management of company-owned computing resources.
Serve as the primary escalation point for IT support across MacOS, Windows, and Ubuntu endpoints.
Own the helpdesk queue, drive SLA adherence, and build self-service resources to reduce repeat ticket volume.
Diagnose and resolve hardware, software, networking, and SaaS access issues promptly; collaborate with other IT teams.
Enforce baseline security policies (disk encryption, OS patching, screensaver lock) with IT team.
Build and maintain an internal IT knowledge base with runbooks and self-service guides.