Senior IT Support Lead

Atom Computing; Boulder (CO); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Unlimited PTO

401K Matching

Disability Insurance

FSA

Dependent Care Benefits

Life Insurance

Daily Snacks & Lunch

Job summary

Atom Computing seeks a Senior IT Support Lead to serve as the IT backbone in its Boulder, CO office and support nationwide. Lead end-user provisioning, playbooks, and scalable workflows for MacOS, Windows, and Ubuntu.

Partner with IT Director, Security, and DevOps to ensure secure, reliable access for engineers and researchers. You will own the helpdesk queue, drive SLA adherence, and build self-service resources, while managing hardware, software, networking, and SaaS access issues in a

Qualifications

• Bachelor's in Computer Science, Information Technology, or a related field.

Responsibilities

• Onboarding and offboarding of employees, including hardware selection, configuration, purchasing, access control, and inventory management of company-owned computing resources.
• Serve as the primary escalation point for IT support across MacOS, Windows, and Ubuntu endpoints.
• Own the helpdesk queue, drive SLA adherence, and build self-service resources to reduce repeat ticket volume.
• Diagnose and resolve hardware, software, networking, and SaaS access issues promptly; collaborate with other IT teams.
• Enforce baseline security policies (disk encryption, OS patching, screensaver lock) with IT team.
• Build and maintain an internal IT knowledge base with runbooks and self-service guides.

Skills

Multitasking

Communication

Problem solving

Customer focus

Education

Bachelor's degree in CS/IT or related

Tools

Okta

Google Workspace

MS 365

Asana

Slack

AWS/Azure

Job description

At Atom Computing, we build quantum computers using arrays of optically trapped neutral atoms that will empower customers to achieve unprecedented computational breakthroughs. Join a world-class team of scientists, engineers, and business professionals to advance the state-of-the-art in quantum computing.

We are seeking a Senior IT Support Lead to be the operational backbone of our IT team, located in our Boulder, Colorado office and offering support to all our offices nationally. In this role, you will own the end-user experience from device provisioning to day-to-day support - building the repeatable, automated workflows that allow our team to scale without friction. You will support a highly technical employee population, including quantum engineers, hardware researchers, and software developers. Working closely with the IT Director, Security Engineer, and DevOps teams, you will ensure employees have secure, reliable access to the systems, tools, and resources they need to be productive from day one.

Job Responsibilities

• Onboarding and offboarding of employees, including hardware selection, configuration, purchasing, access control, and inventory management of company-owned computing resources.
• Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints.
• Own the helpdesk queue, drive toward SLA adherence, and build self-service resources to reduce repeat ticket volume.
• Diagnose and resolve hardware, software, networking, and SaaS access issues promptly working cross-functionally with various technical departments.
• Enforce baseline security policies (disk encryption, OS patching, screensaver lock) in partnership with others on the IT Team.
• Build and maintain an internal IT knowledge base covering common issues, onboarding, offboarding runbooks, and self-service guides.

Experience & Education

• Bachelor's in Computer Science, Information Technology, or a related field
• 3+ years of experience in an IT support role

Qualifications

• Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)
• Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration.
• Experience with or strong working knowledge of a major MDM platform.
• Reputation for responsiveness, reliability, creative problem-solving ability, and attention-to-detail.
• Ability to prioritize and manage multiple projects in a rapidly changing work environment.
• Strong service orientation with excellent communication skills; you know how to prioritize urgency without sacrificing quality.

Nice to Haves

• Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation.
• Kandji / Iru / MS Intune experience
• Experience supporting highly technical teams; quantum engineers, hardware researchers, etc. - who require elevated permissions, specialized software, and flexible endpoint configurations

Atom Computing provides a wide variety of perks and benefits, including fully paid medical,dental, and vision insurance for our employees and their dependents. Additionally, unlimited paid time off, 401K company matching, short- and long-term disability, FSA, dependent care benefits, and life insurance. We also offer drinks, snacks, and catered team lunches in our offices, every day!

The base salary range for this position is between $80,000 - $110,000 commensurate with experience. In addition to salary, we offer a bonus plan and incentive stock options for equity in the company.