Senior IT Support & Identity Admin (Hybrid)

Sentinel Technologies; Downers Grove (IL); Hybrid; USD 75,000 - 100,000; Full time

Job summary

Sentinel Technologies in the United States is seeking a skilled Support Analyst to manage identities, deploy applications, and administer endpoints in a hybrid IT environment. The role emphasizes strong Microsoft Entra ID, Intune, and Azure expertise, with Google Workspace familiarity and cross‑platform support.

The ideal candidate has 5+ years in systems administration or technical support, plus relevant certifications.

Qualifications

• 5+ years of experience in systems administration or technical support.
• Hands-on experience with Microsoft Entra ID and identity and access management.
• Experience administering Microsoft Intune and endpoint management.
• Experience with mobile device management, application deployment, and device compliance.
• Working knowledge of Microsoft Azure and cloud infrastructure administration.
• Certification are preferred: Endpoint Administrator Associate (MD-102), AZ-104, SC-300,
• Google Workspace Administrator certification or equivalent training.
• Previous experience supporting K-12 educational institutions or school district IT environments would be a plus.
• Experience managing Active Directory, Group Policy, user accounts, and permissions.
• Experience administering and troubleshooting Windows Server environments.
• Familiarity with Google Workspace administration and the Google Admin Console.
• Experience supporting hybrid Microsoft and Google environments.
• Knowledge of Cisco Umbrella or comparable DNS security and web content filtering solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple technical issues, prioritize tasks, and communicate effectively with technical and non-technical users.
• Experience with Cisco Umbrella or similar DNS and web content filtering solutions is highly desirable
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver's license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a "can-do" attitude

Responsibilities

• Manage user identities and access across hybrid IT environments.
• Deploy and maintain applications and endpoints.
• Support cloud and on-prem infrastructure, troubleshoot complex issues.
• Collaborate with technical and non-technical users.

Skills

Identity & access management

Intune

Endpoint management

Azure

Active Directory

Windows Server

Google Workspace

Hybrid IT environments

Customer service

Education

Endpoint Administrator Associate (MD-102)

AZ-104

SC-300

Google Workspace Administrator certification

Tools

Microsoft Entra ID

Intune

Azure

Active Directory

Google Workspace Admin Console

Windows Server

Cisco Umbrella

Job description

Sentinel Technologies in the United States is seeking a skilled Support Analyst to manage identities, deploy applications, and administer endpoints in a hybrid IT environment. The role emphasizes strong Microsoft Entra ID, Intune, and Azure expertise, with Google Workspace familiarity and cross‑platform support.

The ideal candidate has 5+ years in systems administration or technical support, plus relevant certifications.