Support Analyst

Sentinel Technologies; Downers Grove (IL); Hybrid; USD 75,000 - 100,000; Full time

Job summary

Sentinel Technologies in the United States is seeking a skilled Support Analyst to manage identities, deploy applications, and administer endpoints in a hybrid IT environment. The role emphasizes strong Microsoft Entra ID, Intune, and Azure expertise, with Google Workspace familiarity and cross‑platform support.

The ideal candidate has 5+ years in systems administration or technical support, plus relevant certifications.

Qualifications

• 5+ years of experience in systems administration or technical support.
• Hands-on experience with Microsoft Entra ID and identity and access management.
• Experience administering Microsoft Intune and endpoint management.
• Experience with mobile device management, application deployment, and device compliance.
• Working knowledge of Microsoft Azure and cloud infrastructure administration.
• Certification are preferred: Endpoint Administrator Associate (MD-102), AZ-104, SC-300,
• Google Workspace Administrator certification or equivalent training.
• Previous experience supporting K-12 educational institutions or school district IT environments would be a plus.
• Experience managing Active Directory, Group Policy, user accounts, and permissions.
• Experience administering and troubleshooting Windows Server environments.
• Familiarity with Google Workspace administration and the Google Admin Console.
• Experience supporting hybrid Microsoft and Google environments.
• Knowledge of Cisco Umbrella or comparable DNS security and web content filtering solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple technical issues, prioritize tasks, and communicate effectively with technical and non-technical users.
• Experience with Cisco Umbrella or similar DNS and web content filtering solutions is highly desirable
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver's license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a "can-do" attitude

Responsibilities

• Manage user identities and access across hybrid IT environments.
• Deploy and maintain applications and endpoints.
• Support cloud and on-prem infrastructure, troubleshoot complex issues.
• Collaborate with technical and non-technical users.

Skills

Identity & access management

Intune

Endpoint management

Azure

Active Directory

Windows Server

Google Workspace

Hybrid IT environments

Customer service

Education

Endpoint Administrator Associate (MD-102)

AZ-104

SC-300

Google Workspace Administrator certification

Tools

Microsoft Entra ID

Intune

Azure

Active Directory

Google Workspace Admin Console

Windows Server

Cisco Umbrella

Job description

Responsibilities

We are seeking a skilled and service-oriented Support Analyst to support and maintain our enterprise IT environment. The ideal candidate will have hands-on experience administering Microsoft technologies, including Microsoft Entra ID, Intune, Azure, Active Directory, and Windows Server, along with Google Workspace and endpoint management solutions. This role will be responsible for managing user identities and access, deploying and maintaining applications, administering endpoint devices, supporting cloud and on-premises infrastructure, and troubleshooting complex technical issues across a hybrid IT environment.

This position can be remote, with occasional onsite support required at Dayton, Ohio.

• 5+ years of experience in Systems administration, or Technical Support role.
• Hands-on experience with Microsoft Entra ID and identity and access management.
• Experience administering Microsoft Intune and endpoint management solutions.
• Experience with mobile device management, application deployment, and device compliance.
• Working knowledge of Microsoft Azure and cloud infrastructure administration.
• Certification are preferred: Endpoint Administrator Associate (MD-102), AZ-104, SC-300,
• Google Workspace Administrator certification or equivalent training.
• Previous experience supporting K-12 educational institutions or school district IT environments would be a plus.
• Experience managing Active Directory, Group Policy, user accounts, and permissions.
• Experience administering and troubleshooting Windows Server environments.
• Familiarity with Google Workspace administration and the Google Admin Console.
• Experience supporting hybrid Microsoft and Google environments.
• Knowledge of Cisco Umbrella or comparable DNS security and web content filtering solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple technical issues, prioritize tasks, and communicate effectively with technical and non-technical users.
• Experience with Cisco Umbrella or similar DNS and web content filtering solutions is highly desirable
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver's license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a "can-do" attitude

We focus on candidates that display our "ACE" factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation

$75,000-$100,000

What You Get

We offer weekly competitive pay, medical, dental, vision, 401K and more.

Overview

MOTIVATED.....make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers .

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [e-mail] .

The "Know Your Rights" Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity