Senior IT Support & Escalation Engineer

Solution Builders®; BLOOMINGTON (MN); Ibrido; USD 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

Matching 401(k)

Paid vacation and personal days off

Career development and growth opps

Small company feel, big on opportunity

Descrizione del lavoro

Solution Builders, Inc. is seeking a Support Specialist III to act as the final escalation point for the service desk in Bloomington, MN. The role involves resolving complex tickets across Windows servers, Mac OS, M365/Azure, and network infrastructure.

You will mentor junior staff, coordinate with vendors, and communicate incident progress to clients, with hybrid work options and a competitive compensation package.

Competenze

• 6+ years of experience in technical support or an equivalent role.

Mansioni

• Resolve 1st-3rd level service requests across client sites including Windows servers, Mac OS, M365 and Azure, cloud apps, networking gear, VPN and backups.

Conoscenze

6+ years experience

Advanced networking

Windows infrastructure

Microsoft 365 admin

Technical leadership

Technical writing

Communication skills

Managed IT services familiarity

Windows/Azure certs

Formazione

BS/BA in CS, business, or related field

High school diploma or equivalent

Descrizione del lavoro

Solution Builders, Inc. is seeking a Support Specialist III to act as the final escalation point for the service desk in Bloomington, MN. The role involves resolving complex tickets across Windows servers, Mac OS, M365/Azure, and network infrastructure.

You will mentor junior staff, coordinate with vendors, and communicate incident progress to clients, with hybrid work options and a competitive compensation package.