Tier III Technician

Solution Builders®; BLOOMINGTON (MN); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Matching 401(k)

Paid vacation and personal days off

Career development and growth opps

Small company feel, big on opportunity

Job summary

Solution Builders, Inc. is seeking a Support Specialist III to act as the final escalation point for the service desk in Bloomington, MN. The role involves resolving complex tickets across Windows servers, Mac OS, M365/Azure, and network infrastructure.

You will mentor junior staff, coordinate with vendors, and communicate incident progress to clients, with hybrid work options and a competitive compensation package.

Qualifications

• 6+ years of experience in technical support or an equivalent role.

Responsibilities

• Resolve 1st-3rd level service requests across client sites including Windows servers, Mac OS, M365 and Azure, cloud apps, networking gear, VPN and backups.

Skills

6+ years experience

Advanced networking

Windows infrastructure

Microsoft 365 admin

Technical leadership

Technical writing

Communication skills

Managed IT services familiarity

Windows/Azure certs

Education

BS/BA in CS, business, or related field

High school diploma or equivalent

Job description

Support Specialist III | Solution Builders, Inc. | Bloomington, MN

Solution Builders is a managed IT services provider with 30+ years of experience delivering IT support, management, and cybersecurity solutions to businesses. We're hiring a Support Specialist III to serve as the final point of escalation for our service desk.

Compensation: $65,000 - $85,000 per year based on experience

• Medical, dental, and vision insurance
• Matching 401(k)
• Paid vacation and personal days off
• Career development and growth opportunities
• Small company feel, big on opportunity

What you'll do:

• Resolve first, second, and third level service requests and alerts across client sites, including Windows server and workstation OS, Mac OS, Microsoft 365 and Azure, cloud applications, printers, routers, firewalls, switches, VPN, Remote Desktop Services, VoIP and mobile phones, and backup solutions
• Mentor and guide tier 1 and tier 2 Support Specialists
• Work with vendor support and internal resources to resolve issues as the final point of escalation
• Lead macro problem resolution and coordinate resources for client communication
• Document all issues, resolutions, and time in the ticketing system
• Keep clients informed on incident progress, upcoming changes, and planned outages

What we're looking for:

• 6+ years of experience in technical support or an equivalent role
• 2+ years of advanced networking or Windows infrastructure support
• Experience in Microsoft 365 admin centers (Exchange, SharePoint, OneDrive, and Teams)
• Demonstrated leadership in resolving advanced problems
• Strong technical writing and verbal communication skills
• Familiarity with managed IT services strongly preferred
• Advanced Microsoft Windows or Azure certifications preferred
• BS/BA in computer science, business, or a related field preferred; high school diploma or equivalent required

Work location: Supporting clients from the Solution Builders office in Bloomington, MN, and occasionally at client sites. Some hybrid flexibility.