Senior IT Support Engineer — Tier 2/3, Windows & AD

Lawson Products; Illinois; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401k with vision, dental and medical

Paid holiday and PTO

Job summary

Lawson Products, Inc. in Chicago, IL is seeking a Senior IT Technical Support Specialist to ensure robust IT support for end users and maintain desktop hardware/software across local and remote offices.

The role acts as second-level escalation to the outsourced first-line helpdesk and collaborates with BAs, Network, and Development teams. The position requires an Associate's degree in computer science (Bachelor's preferred) with 5+ years in technical support, Windows 11 expertise, and strong

Qualifications

• Associate's degree in computer science and at least 5 years in technical support or equivalent.
• Requires Windows 11 expertise and strong Office 365 administration skills.
• Ability to learn and support proprietary applications; strong communication & documentation skills.
• Willingness to travel up to 5% and occasional travel to McCook, IL facility.

Responsibilities

• Plans and supports corporate hardware/software infrastructure.
• Supports desktop PCs, laptops, Windows/Android tablets for local and remote offices.
• Provides tier 2/3 escalation support and incident management.
• Coordinates with IT groups and vendors for solutions.
• Maintains system documentation and knowledge base.
• Tests software/hardware for usability and deployment readiness.
• Generates standard reports and analyzes incidents to reduce downtime.

Skills

Communication skills

Customer service

Documentation

Prioritization

On-call availability

Research ability

Education

Associate's degree in computer science

Bachelor's degree preferred

Tools

Microsoft Office 365

Active Directory

Endpoint management tools

Cisco VPN

SQL Server backup

Antivirus software

ITIL v4 Foundations

CCNA/MCP/MCSE

Job description

Lawson Products, Inc. in Chicago, IL is seeking a Senior IT Technical Support Specialist to ensure robust IT support for end users and maintain desktop hardware/software across local and remote offices.

The role acts as second-level escalation to the outsourced first-line helpdesk and collaborates with BAs, Network, and Development teams. The position requires an Associate's degree in computer science (Bachelor's preferred) with 5+ years in technical support, Windows 11 expertise, and strong