Senior IT Support Engineer – Onsite (DC)

Addison Group; Reston (VA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, 401(k)

Job summary

Addison Group in Washington, DC is seeking a Senior Technical Support Specialist to provide advanced onsite and remote IT support across ministry platforms. The role emphasizes incident management, root-cause analysis, and collaboration with IT teams and external vendors.

Requires 5+ years in service desk and strong Microsoft 365, Windows, and macOS expertise. This direct-hire position offers a salary of $85k–$90k per year and benefits, with Monday–Friday schedule and on-site work five days a

Qualifications

• 5+ years of experience in service desk operations.
• Thorough working knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive).
• Proficient with Windows 10/11 and macOS.],
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Responsibilities

• Provide advanced onsite and remote technical support across ministry platforms, including cloud-based applications, SaaS tools, endpoint devices, and network systems.
• Coordinate with team leads, IT personnel, and vendors to address issues related to existing IT systems and migrations.
• Manage IT asset inventory and lifecycle using asset management tools.

Skills

Interpersonal skills

Troubleshooting

Multitasking

Office equipment

Tools

Microsoft 365

Windows

macOS

Job description

Addison Group in Washington, DC is seeking a Senior Technical Support Specialist to provide advanced onsite and remote IT support across ministry platforms. The role emphasizes incident management, root-cause analysis, and collaboration with IT teams and external vendors.

Requires 5+ years in service desk and strong Microsoft 365, Windows, and macOS expertise. This direct-hire position offers a salary of $85k–$90k per year and benefits, with Monday–Friday schedule and on-site work five days a