Senior IT Support Engineer: Onboarding & Device Lifecycle

HireArt; Cambridge (MA); On-site; USD 75,768 - 89,544; Full time

Benefits offered by this job

Pre-tax commuter benefits

Employer subsidized Healthcare Benefits

401k package

Job summary

HireArt is seeking a Senior IT Support Engineer in Cambridge, MA, to enhance the end-user IT experience. This role focuses on onboarding and device management, ensuring high-quality support across various platforms including Linux, macOS, and Windows.

The ideal candidate will bring over 5 years of experience and excellent troubleshooting skills. Benefits include healthcare and 401k plans. Must be local to Cambridge for this full-time onsite position.

Qualifications

• 5+ years of experience in end-user IT support with progressive ownership.
• Proven ability to manage multiple operating systems.
• Strong communication and documentation skills required.

Responsibilities

• Manage onboarding and offboarding processes including all device tasks.
• Provide Tier 1/2 support across various operating systems.
• Coordinate with vendors to enhance IT services.

Skills

End-user IT support experience

Hands-on support in Linux, macOS, Windows

Proficiency in iOS and Android devices

Knowledge of MDM platforms

Skills in identity and access management

Administering Google Workspace

Networking knowledge

Troubleshooting skills

Light scripting or automation

Organizational skills

Tools

ServiceNow

Jira Service Management

VMware

Job description

HireArt is seeking a Senior IT Support Engineer in Cambridge, MA, to enhance the end-user IT experience. This role focuses on onboarding and device management, ensuring high-quality support across various platforms including Linux, macOS, and Windows.

The ideal candidate will bring over 5 years of experience and excellent troubleshooting skills. Benefits include healthcare and 401k plans. Must be local to Cambridge for this full-time onsite position.