Senior IT Support Engineer - On-Site DC (M365/Azure)

Paylocity; Washington, Northern (District of Columbia, KY); Hybrid; USD 65,000 - 71,000; Full time

Benefits offered by this job

Bonus opportunities

Profit sharing

3 weeks personal leave

11 paid holidays

5 days flexible time off

Medical, dental and vision insurance

401(k) company match

Job summary

Paylocity in Washington, DC is seeking a Senior Help Desk Technician to provide frontline support for hardware, software, and network issues, focusing on M365/O365, Azure AD, Intune, and SharePoint. The role requires strong customer service and the ability to train users on enterprise tools.

Responsibilities include advanced troubleshooting, root cause analysis, and maintaining Zendesk tickets. This is an on-site, 5 days/week position with a salary of $65,000–$71,000 per year.

Qualifications

• 8+ years in technical support or IT help desk.
• Experience administering M365/O365, Azure AD/Entra, Intune/Endpoint Manager, SharePoint and cloud services (e.g., Zoom, mFax, Teams).
• Support across MacOS, Windows, iOS and Android devices and cloud services.

Responsibilities

• Provide advanced technical support for end-users, resolving issues related to M365/O365, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and VoIP.
• Troubleshoot hardware and software on Mac/Windows laptops and mobile devices.
• Conduct root cause analysis to prevent recurring issues across platforms.

Skills

M365/O365

Azure AD/Entra

Intune/Endpoint Manager

SharePoint

VoIP (Poly Phones)

Mac/Windows troubleshooting

Customer service

Zendesk

Education

Microsoft Certifications (Azure Fundamentals/MD-365)

CompTIA A+/Network+

ITIL Foundation

Tools

Zendesk

Zoom

Documo mFax

Axis Security Cameras

Poly Phones

Job description

Paylocity in Washington, DC is seeking a Senior Help Desk Technician to provide frontline support for hardware, software, and network issues, focusing on M365/O365, Azure AD, Intune, and SharePoint. The role requires strong customer service and the ability to train users on enterprise tools.

Responsibilities include advanced troubleshooting, root cause analysis, and maintaining Zendesk tickets. This is an on-site, 5 days/week position with a salary of $65,000–$71,000 per year.