Senior IT Support Engineer - Healthcare & Cloud (Hybrid)

MAXhealth; Tampa (FL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

MaxHealth in the Tampa Bay area seeks a Senior Support Engineer to provide advanced technical support across its clinical and business technology environment. The role blends hands-on troubleshooting, application support, and infrastructure awareness as a Tier 2 escalation point.

The ideal candidate is an IT generalist with strong debugging skills and experience across endpoints, networking, SaaS and clinical systems. Hybrid work in Tampa with competitive benefits.

Qualifications

• 4+ years of progressive IT support experience, ideally in a healthcare or multi-site environment.
• Broad troubleshooting across endpoints, networking, SaaS, and clinical apps.
• Familiarity with M365, Intune, Entra ID, Azure (foundational).
• Knowledge of clinical systems and outpatient workflows.
• ITIL processes & framework.

Responsibilities

• Act as an escalation point for complex incidents from Tier 1 analysts and end users.
• Provide advanced troubleshooting for endpoints (Windows, macOS), printing, networking, VPN, and authentication issues.
• Support user access, device compliance, and security controls across various SaaS and cloud platforms.
• Diagnose issues spanning applications, endpoints, connectivity, and identity - with a focus on resolution and clear documentation.
• Provide Tier 2 support for clinical and business applications, including eClinicalWorks and scheduling platforms.
• Coordinate with application owners and vendors for escalations and incident resolution.
• Maintain working knowledge of major SaaS tools in use across the organization (M365, security, clinical systems, operational tools).
• Mentor and support junior analysts with complex troubleshooting.

Skills

Windows

macOS

Networking

SaaS apps

Clinical systems

ITIL

M365/Intune

Azure fundamentals

ITSM platforms

Tools

Freshservice

Job description

MaxHealth in the Tampa Bay area seeks a Senior Support Engineer to provide advanced technical support across its clinical and business technology environment. The role blends hands-on troubleshooting, application support, and infrastructure awareness as a Tier 2 escalation point.

The ideal candidate is an IT generalist with strong debugging skills and experience across endpoints, networking, SaaS and clinical systems. Hybrid work in Tampa with competitive benefits.