Customer Experience & Ops Lead for AI-Driven IT Solutions

Preferred Data Corporation; High Point (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Unlimited paid time off

Training and professional development opportunities

Job summary

A technology consulting firm in High Point, NC is searching for a versatile professional to engage with software customers and handle operational tasks. This role involves managing customer relationships, supporting IT infrastructure, and applying AI tools to improve workflows. Candidates should possess at least 2 years in a relevant role, strong technical instincts, and excellent communication skills. The position offers competitive salary and extensive career development opportunities.

Qualifications

• 2+ years of experience in customer-facing or operations role with technical exposure.
• Genuine comfort with technology and fast learning abilities.
• Excellent communication skills for technical concepts.

Responsibilities

• Manage customer relationships and support tickets.
• Administer Microsoft 365 and troubleshoot infrastructure.
• Leverage AI tools to enhance workflows.

Skills

Customer relationship management

Technical support

AI tools utilization

Microsoft 365 administration

Workflow automation

Tools

Microsoft 365

NinjaOne

Python

n8n

Job description

A technology consulting firm in High Point, NC is searching for a versatile professional to engage with software customers and handle operational tasks. This role involves managing customer relationships, supporting IT infrastructure, and applying AI tools to improve workflows. Candidates should possess at least 2 years in a relevant role, strong technical instincts, and excellent communication skills. The position offers competitive salary and extensive career development opportunities.