Senior IT Support Engineer — Cloud & Identity Lead

Knightscope, Inc; Sunnyvale (CA); Hybrid; USD 115,000 - 135,000; Full time

Job summary

Knightscope, Inc. in Sunnyvale, CA seeks a Senior IT Support Engineer to lead Tier 2/3 engineering and escalations across a 250+ user environment. You will own endpoint, identity, and security operations while driving multiple infrastructure projects end to end.

You will mentor analysts, write runbooks, and partner with Finance, HR, Security, and vendors. The role blends hands-on engineering with technical leadership, automation, and strategic ITSM improvements to support a fast-moving, hybrid

Qualifications

• 8–10 years of progressive IT experience in a corporate environment.
• Strong leadership and project ownership of multi-month IT infrastructure initiatives.
• Expert‑level Okta SSO and Microsoft Entra ID administration.
• Advanced hands-on experience with Microsoft Intune and Apple Business Manager.
• Experience with ITSM tools (Freshservice) and incident response.

Responsibilities

• Serve as the Tier 2/3 escalation point for hardware, software, connectivity, and identity issues across Windows and macOS endpoints; own root cause analysis and permanent fixes rather than repeat break‑fix.
• Own the full device lifecycle — imaging and zero‑touch provisioning, compliance policy, application packaging and deployment, patching, and secure decommission — via Microsoft Intune and Apple Business Manager
• Design and maintain PowerShell automation for user lifecycle, bulk administration, license reconciliation, reporting, and Microsoft 365 / Okta API integrations
• Administer the Microsoft 365 tenant at an advanced level — Exchange Online, SharePoint, OneDrive, Teams, security and compliance policy, and license optimization
• Lead IT projects end to end — scope, requirements, budget input, vendor coordination, schedule, risk log, testing, cutover, and post‑implementation support
• Mentor analysts, develop runbooks, and drive ITSM improvements including AI tooling adoption.

Skills

PowerShell scripting

Okta SSO

Microsoft Entra ID

Intune

Apple Business Manager

Microsoft 365

Project leadership

Automation

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Freshservice

BeyondTrust

Keeper Password Manager

SonicWall

Job description

Knightscope, Inc. in Sunnyvale, CA seeks a Senior IT Support Engineer to lead Tier 2/3 engineering and escalations across a 250+ user environment. You will own endpoint, identity, and security operations while driving multiple infrastructure projects end to end.

You will mentor analysts, write runbooks, and partner with Finance, HR, Security, and vendors. The role blends hands-on engineering with technical leadership, automation, and strategic ITSM improvements to support a fast-moving, hybrid