Tier-2 IT Support & Network Engineer - SF Hybrid

Blackmtx; San Francisco (CA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health/dental/vision benefits

401(k) with company match

Certification reimbursement

PTO and company holidays

Flexible work arrangements

Job summary

Black Mountain Dynamics is seeking an IT Support Technician to own Tier-2 tickets, deploy LAN/WLAN, and support clients across end-user devices, identity services, and security tooling.

You will administer JumpCloud, M365, Google Workspace, and security tooling, while maintaining NOC rotation and on-site client support in San Francisco. The role emphasizes careful change management and clear communication.

Qualifications

• 2+ years in an MSP, MSSP, IT support, network support or security operations role
• Hands-on LAN/WLAN deployment with switches, access points and firewalls
• Microsoft 365 and/or Google Workspace administration
• Experience with an identity platform (JumpCloud or similar), an EDR tool, and network monitoring (PRTG, Auvik or similar)
• Working knowledge of VPN, VLANs, NAT/PAT, DNS, DHCP, IP addressing, and Wi-Fi concepts like 802.1x, client isolation and channel planning
• Able to resolve Tier-2 issues on your own and explain things clearly in writing and on calls

Responsibilities

• Own Tier-2 tickets and incidents across end-user devices, SaaS, identity, networking, monitoring alerts and security events
• Administer client platforms including JumpCloud, Microsoft 365, Google Workspace, SentinelOne, Splashtop and Slack
• Configure and troubleshoot SSO/SAML, SCIM and JIT provisioning
• Help design and deploy wired and wireless networks
• Cover NOC shifts and triage alerts
• Assist with security alert investigations
• Keep environment notes, network diagrams and SOPs up to date
• Help Tier-1 technicians with troubleshooting direction and ticket quality

Skills

MSP/MSSP experience

LAN/WLAN deployment

M365 administration

Google Workspace admin

JumpCloud identity

EDR tool experience

PRTG/Auvik monitoring

VPN/DNS/DHCP basics

Tier-2 issue resolution

PowerShell scripting

Education

Networking certs

Degree in CS/Networking

Tools

HaloPSA

JumpCloud

PRTG

Auvik

Ekahau

Hamina

Avanan

StellarCyber

Pax8

Microsoft 365 Admin

Job description

Black Mountain Dynamics is seeking an IT Support Technician to own Tier-2 tickets, deploy LAN/WLAN, and support clients across end-user devices, identity services, and security tooling.

You will administer JumpCloud, M365, Google Workspace, and security tooling, while maintaining NOC rotation and on-site client support in San Francisco. The role emphasizes careful change management and clear communication.