Senior IT & Infrastructure Engineer (Hybrid, Equity)

Knightscope, Inc.; Sunnyvale (CA); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Stock options

Medical, dental, vision benefits

401(k) with company match

Job summary

Knightscope, Inc. is seeking a Senior IT Support Engineer to own Tier 2/3 engineering across a 250+ user environment and lead IT infrastructure projects from conception to rollout.

The role blends hands-on engineering with technical leadership, mentoring analysts and driving runbooks and automation. The position sits at Knightscope’s Sunnyvale HQ, primarily on-site with remote work options as business needs require.

Qualifications

• 8–10 years of progressive IT experience in a corporate environment.

Responsibilities

• Serve as Tier 2/3 escalation point for hardware, software, connectivity, and identity issues across Windows and macOS endpoints.
• Own the full device lifecycle — imaging, provisioning, patching, and decommission via Intune/ABM.
• Design and maintain PowerShell automation for user lifecycle and API integrations.
• Lead IT projects end to end including scope, budget, vendor coordination and post-implementation support.

Skills

Windows/macOS end-point support

PowerShell scripting

Vendor coordination

Communication

Project ownership

Education

Bachelor’s degree in IT/CS

Tools

Okta

Microsoft Intune

Apple Business Manager

Freshservice

M365 Admin Center

SonicWall

Brivo

Keeper

Job description

Knightscope, Inc. is seeking a Senior IT Support Engineer to own Tier 2/3 engineering across a 250+ user environment and lead IT infrastructure projects from conception to rollout.

The role blends hands-on engineering with technical leadership, mentoring analysts and driving runbooks and automation. The position sits at Knightscope’s Sunnyvale HQ, primarily on-site with remote work options as business needs require.