Senior IT Support Engineer (Apple/macOS)

Jobgether; United States; On-site; USD 100,000 - 160,000; Full time

Job summary

Jobgether seeks a Senior Support Engineer in the United States to deliver reliable IT support in a remote‑first organization with a strong Apple/macOS environment.

You will manage end users, licenses, and access across SaaS platforms, monitor devices, coordinate deployments, and maintain IT assets. Collaboration with IT leadership will shape scalable support processes while enabling automation and security initiatives.

Qualifications

• Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, or a related technical discipline.
• 5+ years of professional experience in information technology, including technical support, systems administration, and/or development.
• 3+ years of hands‑on experience using command‑line tools in Linux or macOS environments.
• Strong understanding of networking protocols (HTTPS, TCP/IP, SMTP, SIP).
• Excellent verbal communication and customer service skills.

Responsibilities

• Provide end‑user and workstation support for remote employees, focusing on macOS and Apple‑centric tech.
• Administer licenses, accounts, permissions, and access across SaaS, PaaS, and IaaS (Google Workspace, Microsoft 365, Slack, Jira, Confluence, VPN, OneLogin, 1Password).
• Monitor macOS laptops for reliability, security, performance, and health.
• Coordinate hardware/software upgrades and rollout activities for remote users.
• Maintain inventories of laptops, mobiles, apps, and IT assets.
• Administer Apple‑focused Mobile Device Management (Mosyle useful).
• Provide training and troubleshooting to end users of varying expertise.
• Triage and resolve issues related to apps, devices, and network access; maintain high service levels.
• Evaluate new software/hardware and engage vendors as needed.
• Document system and user changes via web-based helpdesk systems.
• Produce monthly/quarterly reports on access, usage, and compliance; use Bash/Python scripts.
• Suggest improvements to systems, processes, and access controls.
• Maintain WordPress site configurations and upgrades.
• Monitor security and communications platforms (Sophos, Twilio) and triage alerts.
• Participate in on‑call rotation (at least one week per month).

Skills

macOS

SaaS administration

Bash scripting

Python scripting

OneLogin

Mosyle

AWS

Troubleshooting

Networking

Remote work

Communication

Education

Bachelor's degree in IT or related field

Tools

Google Workspace

Microsoft 365

Slack

Jira

Confluence

VPN

1Password

Aws services

Mosyle

Job description

Jobgether seeks a Senior Support Engineer in the United States to deliver reliable IT support in a remote‑first organization with a strong Apple/macOS environment.

You will manage end users, licenses, and access across SaaS platforms, monitor devices, coordinate deployments, and maintain IT assets. Collaboration with IT leadership will shape scalable support processes while enabling automation and security initiatives.