Senior IT Support Engineer — Elite M365 & Exec Support

Halcyon Financial Technology, L.P.; Palo Alto (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Generous Quarterly Bonus

Best-in-class benefits: medical, dental, HSA

Travel/commuter reimbursement

4 weeks PTO and 10 paid holidays

Job summary

Halcyon Financial Technology, L.P. is seeking a full-time Senior IT Support Engineer based in the Palo Alto area. The role involves advanced technical support for Microsoft 365 services and requires strong problem-solving skills.

With a focus on delivering exceptional client experiences, the position offers a competitive salary of $100,000 - $120,000 annually along with generous benefits, including a quarterly bonus and 4 weeks PTO.

Qualifications

• 6+ years of recent end-user technical support experience, including providing support to executive-level users.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Provide advanced technical support for Microsoft 365 services.
• Diagnose and resolve complex issues related to identity and access.
• Lead incident response and root cause analysis for service outages.

Skills

Technical support

Microsoft 365 services

Problem-solving

Communication

Time management

Tools

Microsoft Intune

Microsoft Azure

Job description

Halcyon Financial Technology, L.P. is seeking a full-time Senior IT Support Engineer based in the Palo Alto area. The role involves advanced technical support for Microsoft 365 services and requires strong problem-solving skills.

With a focus on delivering exceptional client experiences, the position offers a competitive salary of $100,000 - $120,000 annually along with generous benefits, including a quarterly bonus and 4 weeks PTO.