Senior IT Support Engineer - M365 & AI-Driven Troubleshooter

Halcyon Financial Technology, L.P.; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Generous quarterly bonus

Best-in-class benefits: medical, dental

4 weeks PTO and 10 paid holidays

Job summary

Halcyon Financial Technology, L.P. is hiring a Senior IT Support Engineer for the New York Metropolitan area. This full-time role requires 6+ years of technical support experience, particularly with executive-level users, in a fast-paced environment.

The ideal candidate will provide advanced support for Microsoft 365 services, handle complex issues, and implement proactive solutions. Compensation ranges from $80,000 to $120,000 annually, alongside best-in-class benefits and generous bonuses.

Qualifications

• 6+ years of recent end-user technical support experience, including supporting executive-level users.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communication.

Responsibilities

• Provide advanced technical support for Microsoft 365 services.
• Diagnose and resolve complex issues related to identity and access management.
• Lead incident response for service outages across M365 workloads.

Skills

Microsoft 365 services

Problem-solving

Technical support

Communication

Time management

Job description

Halcyon Financial Technology, L.P. is hiring a Senior IT Support Engineer for the New York Metropolitan area. This full-time role requires 6+ years of technical support experience, particularly with executive-level users, in a fast-paced environment.

The ideal candidate will provide advanced support for Microsoft 365 services, handle complex issues, and implement proactive solutions. Compensation ranges from $80,000 to $120,000 annually, alongside best-in-class benefits and generous bonuses.