Senior Manager, Client Services & IT Operations

ISC2 East Bay Chapter; San Jose (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

A municipal organization in California is seeking a Client Services and Operations Lead Manager. This senior-level position will oversee teams managing endpoint support and Help desk operations while leading large-scale enterprise projects. The ideal candidate will possess strong technical leadership and project management skills, ensuring high levels of customer service and successful implementation of technology solutions. Multitasking and troubleshooting abilities are crucial for success in this dynamic role.

Qualifications

• Proven ability to troubleshoot and resolve complex technical issues.
• Experience in leading large-scale enterprise projects.
• Comfortable in a fast-paced dynamic environment.

Responsibilities

• Oversee teams for endpoint management and Help desk operations.
• Lead enterprise procurements for new Client Services technologies.
• Develop and improve IT operation policies and standards.

Skills

Technical leadership

Project management

Multitasking

Troubleshooting

Customer service delivery

Job description

A municipal organization in California is seeking a Client Services and Operations Lead Manager. This senior-level position will oversee teams managing endpoint support and Help desk operations while leading large-scale enterprise projects. The ideal candidate will possess strong technical leadership and project management skills, ensuring high levels of customer service and successful implementation of technology solutions. Multitasking and troubleshooting abilities are crucial for success in this dynamic role.