Senior IT Support & Automation Lead

Panelmatic; Georgia; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

100% medical premium paid for employee

401(k) matching up to 4%

PTO and paid holidays

Educational reimbursement

Career advancement opportunities

Job summary

Panelmatic, Inc. seeks an experienced Senior IT Support Specialist to provide top-tier technical support and manage IT operations.

The role emphasizes proactive problem solving, collaboration, and continuous learning to optimize systems through automation and process improvements. The candidate will support end-users, manage infrastructure, and coordinate IT initiatives across servers, SaaS platforms, and integrations, with a focus on Microsoft 365 and enterprise applications.

Qualifications

• 10+ years of experience in technical or IT support.
• ITIL certification or familiarity with the ITIL framework.
• Familiarity with cloud-based services and technologies.
• Experience with enterprise business applications and systems.
• Ability to pass physical, drug, driving, and background checks.

Responsibilities

• Provide comprehensive technical support to end-users via phone, email, remotely, or in person.
• Manage help desk tickets, ensuring timely resolution and accurate documentation.
• Administer and support the Microsoft 365 Suite.
• Manage user onboarding processes.
• Maintain IT hardware and software inventory.
• Troubleshoot and resolve issues related to network, computer, email, Internet, and third-party applications.
• Coordinate hardware/software repairs with vendors.
• Analyze user issues and implement preventative solutions through automation or documentation.
• Support IT infrastructure maintenance, including servers, SaaS platforms, and integrations.
• Create and update IT documentation, how-to guides, and training resources.
• Perform other tasks and duties as assigned by management.

Skills

End-user support

Troubleshooting

Automation concepts

Team collaboration

Independent ownership

Project management

Education

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience)

Tools

Microsoft 365 Suite

Cloud-based services

Job description

Panelmatic, Inc. seeks an experienced Senior IT Support Specialist to provide top-tier technical support and manage IT operations.

The role emphasizes proactive problem solving, collaboration, and continuous learning to optimize systems through automation and process improvements. The candidate will support end-users, manage infrastructure, and coordinate IT initiatives across servers, SaaS platforms, and integrations, with a focus on Microsoft 365 and enterprise applications.