Senior IT Support & Automation Specialist

Panelmatic-Inc.-1; Houston (TX); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision included

HSA

Life insurance

401(k) contributions match

Educational reimbursement

PTO and holidays

Career advancement opportunities

Competitive wages

Job summary

Panelmatic, Inc. seeks an experienced Senior IT Support Specialist to provide top-tier technical support and manage various aspects of IT operations.

The ideal candidate is a proactive problem solver with strong technical expertise, a collaborative mindset, and a passion for continuous learning. This role involves supporting end-users, managing infrastructure, and optimizing systems through automation and process improvements.

Qualifications

• 10+ years of experience in technical or IT support.
• Ability to work independently or in a team on projects.
• ITIL certification or familiarity with ITIL framework.
• Familiarity with cloud-based services and technologies.
• Experience with enterprise business applications and systems.
• Ability to pass physical, drug, driving, and background checks.
• Ability to lift 25 lbs or more.
• Ability to sit, stand, and walk for four+ hours.
• Alignment with company core values.

Responsibilities

• Provide comprehensive technical support to end-users via phone, email, remotely, or in person.
• Manage help desk tickets, ensuring timely resolution and accurate documentation.
• Administer and support the Microsoft 365 Suite.
• Manage user onboarding processes.
• Maintain IT hardware and software inventory.
• Troubleshoot and resolve issues related to network, computer, email, Internet, and third-party applications.
• Coordinate hardware/software repairs with vendors.
• Analyze user issues and implement preventative solutions through automation or documentation.
• Support IT infrastructure maintenance, including servers, SaaS platforms, and integrations.
• Create and update IT documentation, how-to guides, and training resources.
• Perform other tasks and duties as assigned by management.

Skills

ITIL knowledge

Cloud services

Enterprise apps

Independent working

Problem solving

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft 365 Suite

Job description

Panelmatic, Inc. seeks an experienced Senior IT Support Specialist to provide top-tier technical support and manage various aspects of IT operations.

The ideal candidate is a proactive problem solver with strong technical expertise, a collaborative mindset, and a passion for continuous learning. This role involves supporting end-users, managing infrastructure, and optimizing systems through automation and process improvements.