Senior IT Support Specialist: Automation & ITIL Expert

Panelmatic Inc.; Georgia; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA

401(k) matched

Education reimbursement

PTO and holidays

Career advancement

Competitive wages

Family-friendly environment

Job summary

Panelmatic, Inc. is seeking an experienced Senior IT Support Specialist to provide top-tier technical support and manage IT operations. You will assist end-users, administer Microsoft 365, and help optimize systems through automation and process improvements.

The role requires a proactive problem solver with strong technical expertise and a collaborative mindset, supporting users and infrastructure while ensuring security and compliance across platforms.

Qualifications

• 10+ years of experience in technical or IT support role required.
• Demonstrated ability to work independently or within a team to manage projects.
• ITIL certification or familiarity with the ITIL framework required.
• Familiarity with cloud-based services and technologies required.
• Experience with enterprise business applications and systems required.
• Ability to pass physical, drug, driving, and background check required.
• Ability to physically push, pull, and lift 25 lbs or more required.
• Ability to sit, stand, and walk for four plus hours at a time required.
• Alignment with company core values required.

Responsibilities

• Provide comprehensive technical support to end-users via phone, email, remotely, or in person.
• Manage help desk tickets, ensuring timely resolution and accurate documentation.
• Administer and support the Microsoft 365 Suite.
• Manage user onboarding processes.
• Maintain IT hardware and software inventory.
• Troubleshoot and resolve issues related to network, computer, email, Internet, and third-party applications.
• Coordinate hardware/software repairs with vendors.
• Analyze user issues and implement preventative solutions through automation or documentation.
• Support IT infrastructure maintenance, including servers, SaaS platforms, and integrations.
• Create and update IT documentation, how-to guides, and training resources.
• Perform other tasks and duties as assigned by management.

Skills

ITIL certified

End-user support

Network troubleshooting

Windows/M365

Automation concepts

Education

Bachelor's degree in CS/IT

Tools

Microsoft 365

Job description

Panelmatic, Inc. is seeking an experienced Senior IT Support Specialist to provide top-tier technical support and manage IT operations. You will assist end-users, administer Microsoft 365, and help optimize systems through automation and process improvements.

The role requires a proactive problem solver with strong technical expertise and a collaborative mindset, supporting users and infrastructure while ensuring security and compliance across platforms.